IT Support Technician

Cummins Mellor Recruitment; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support firm in the United Kingdom is seeking a dedicated IT Support Technician to provide 1st and 2nd line support for hardware, software, and peripherals. The candidate will manage support calls, maintain technical documentation, deploy PCs, and create user accounts for newcomers. This role offers an opportunity to work in a growing company that emphasizes quality support and customer service.

Qualifications

• Proven experience in providing 1st & 2nd line IT support.
• Ability to manage and resolve support calls effectively.
• Familiarity with Active Directory and user account systems.

Responsibilities

• Provide 1st & 2nd line support for all PC hardware and software.
• Manage IT Helpdesk support calls and document outcomes.
• Maintain technical documentation and guidelines for IT processes.
• Deploy and maintain PCs and associated peripherals.
• Create user accounts for new starters on various systems.

Skills

PC hardware support

Software troubleshooting

Technical documentation

User account management

Job description

The Role

We are a market leading, family run wholesaler / manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure.

Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.

• To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
• To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
• Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
• To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
• To create user accounts for new starters on AD, Email systems and ERP systems

Complete daily checklist to identify any issues early.