IT Support Technician

Get Staffed Online Recruitment Limited; Moortown; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician based in Ringwood with a hybrid work model. You'll resolve customer IT issues and provide exceptional service, with training and support offered. The role provides a salary of £25,077 plus profit share and various benefits including medical insurance, pension, and opportunities for progression.

Benefits

Profit Share

22 days annual leave plus bank holidays

Additional paid leave

Private Medical Insurance

Pension Scheme

Free Parking

Ongoing training and support

Qualifications

• Strong enthusiasm for IT.
• Willingness to develop troubleshooting and problem-solving skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Taking calls from customers and resolving IT issues.
• Being the first point of contact for clients' customers.
• Keeping customers updated throughout the incident life cycle.

Skills

Enthusiasm for IT

Troubleshooting skills

Problem-solving skills

Customer service skills

Job description

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role‑specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client – Trusted Technology Partnership

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years.

They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Their core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage their colleagues to progress, including into other teams and departments.

Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose‑built office.