IT Support Technician

Center Parcs; Millbrook; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday company in the UK is seeking an It Support Technician to deliver first-class IT support to both guests and colleagues. The ideal candidate will have a strong technical background, previous experience in a 2nd line support role, and exceptional communication skills. This position offers a competitive hourly wage, along with a variety of benefits including a colleague bonus scheme, pension scheme, and opportunities for career development. Join a passionate team dedicated to delivering excellent service in a natural forest environment.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Discounted Center Parcs breaks

20% discount in restaurant and retail outlets

Excellent opportunities for career development

Qualifications

• Previous experience operating in a 2nd line support role.
• Strong technical background in IT support.
• Current full driving licence.

Responsibilities

• Deliver first class IT support to guests and colleagues.
• Provide high-level support for Wi-Fi infrastructure.
• Participate in IT Service Delivery support rota.

Skills

Excellent verbal and written communication skills

Strong organisation skills

Ability to perform under pressure

Customer service experience

Education

Industry recognised Service Desk or Microsoft qualifications

Job description

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Welcome to Center Parcs - the number one choice for short break holidays, employing a team of over 10,000 across six separate villages located in the UK and Ireland. We are commercially focussed but ensure that this is led by an ethos of delivering excellent service which provides our guests with wonderful memories of their time with us. Standards, be they operational, health & safety or otherwise, are important to us, as is our ongoing commitment to nurture the forest environment within which we operate.

It Support Technician | £17.51 per hour In this role, you will be the 'Face of IT', responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi‑Fi infrastructure, building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back‑up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the other villages.

Desirable Requirements

• Excellent verbal and written communication skills
• Strong organisation skills and attention to detail
• Ability to perform under pressure and in a high-volume environment
• Previous experience working within a similar IT support structure / environment
• Friendly, genuine and warm
• Current full driving licence
• Industry recognised Service Desk or Microsoft qualifications

Benefits

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications