IT Support Technician

Whale Tankers; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer of liquid waste solutions located in the Metropolitan Borough of Solihull is seeking an IT Support Technician. In this role, you will provide comprehensive support to users, manage IT systems, and troubleshoot issues effectively. The ideal candidate has experience in an IT environment and is capable of supporting both basic and advanced technical challenges. Enjoy competitive benefits including a yearly holiday bonus and private medical insurance.

Benefits

500 per annum holiday bonus

Bonus scheme based on company performance

Private medical insurance (BUPA)

Competitive Company Pension Scheme

25 days holiday plus statutory days

Qualifications

• Previous working experience within an IT team required.
• Experience troubleshooting hardware and software.
• Solid understanding of networking concepts.

Responsibilities

• Deliver 1st to 3rd line support to users.
• Escalate calls and liaise with third-party support providers.
• Manage and support hardware and software systems.

Skills

Change Management

Facility Management

API

ABAP

Claims

Job description

IT Support Technician - needed for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe

Then Join our Whale Family!

We are looking for someone who can provide IT support to all computer users within Whale Tankers someone who can also log / update helpdesk tickets & work closely with the IT team on infrastructure project work.

You will have previous working experience of within an IT team along with experience of troubleshooting hardware and software and a solid understanding of networking concepts.

You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users.

A full job description is attached at the end of this page but some of the other responsibilities are;

Responsibilities

• Delivering 1st through to 3rd line level of support to users across Whale assisting via telephone electronically or in person
• Escalate calls to and liaise with third party support providers / suppliers to resolve issues
• Installation and configuration of IT equipment
• Managing and supporting hardware and software systems both onsite and remote
• Troubleshooting technical issues efficiently and effectively
• Supporting wired and wireless networks
• Ensuring software licensing is up to date & maintain the IT asset register
• Working with other IT team members to ensure systems are secure from cyber threats

This role will be 39.5 hours per week and the hours of work are Monday to Thursday 7.30am - 4pm and Friday 7.30am 3.30pm.

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding enthusiastic and proactive company where no two days are the same we also have some wonderful benefits on offer.

What are the benefits

• One off 500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year 5 days more than the legal requirement
• 500 Referral Scheme
• Death in service for employees
• Employee assistance programme offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants holidays retail vouchers and more
• Cycle to work scheme
• Full training equipment and PPE provided
• Long service awards
• Free parking

Full job description is attached at the bottom of this page

The Company

Whale Tankers care about quality across all aspects of our business it is a word that characterises the company. Our Ravenshaw site located in Solihull has been the home of Whale Tankers. The site set in more than 40 acres of land is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw with all the key processes carried out in-house.

All aspects of the manufacturing process from technical specification to quality control all takes place on in-house product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working customer promise is one reliability service and value for life It takes a combination of significant resources and unique culture to deliver that promise something that Whale Tankers has been delivering over the last five decades.

The Values

• Teamwork – Our best work is born out of working collaboratively as a team in order to achieve our goals. We build better when we work together.
• Innovation – Producing a diverse product range engineered to meet specific customer requirements. We will remain focused on developing our products processes and people through partnerships and investments ensuring that we remain at the forefront of our industry.
• Long Service – The major factor in Whales success has been the motivation skill and loyalty of all employees who on average have been with Whale for 8 and a half years.

Documents

Required Experience: IC

Key Skills: Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary Salary : 25001 - 35000