IT Support Technician

Reed Technology; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading tech services company in Manchester is seeking an IT Support Technician to provide 1st and 2nd line support. The role offers a hybrid working model with 3 days in the office and 2 days remote. The ideal candidate will have strong IT skills, excellent customer service abilities, and experience with Windows OS and Office 365. Join a service-oriented team valuing continuous improvement and adaptability.

Qualifications

• Solid knowledge of Windows OS and desktop support.
• Experience with cloud technologies like Azure is a plus.
• Ability to work to KPIs and SLAs.

Responsibilities

• Provide proactive 1st/2nd line support across desktop and applications.
• Troubleshoot hardware, software, and network issues.
• Administer Microsoft Intune, Apple Business Manager, and Office 365.

Skills

Proven IT skills

Strong customer service skills

Strong communication skills

Analytical mindset

Adaptability

Tools

Windows OS

Office 365

Microsoft Intune

Apple Business Manager

Azure

Job description

• IT Support Technician
• Altrincham - 3 days in the office and 2 days remote working
• 25,000 - 30,000

As an IT Support Technician, you'll be providing 1st and 2nd line support to end users and working on business platforms. You'll work closely with regional teams, support IT administration tasks, and contribute to project delivery. This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies.

You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you with training and development to help you succeed and grow.

Daily responsibilities

• Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
• Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
• Administer Microsoft Intune, Apple Business Manager, and Office 365
• Support server and network troubleshooting
• Assist with IT projects and system improvements
• Maintain accurate records in the ITSM tool
• Occasionally visit other sites (full UK driving licence required)

Essential Skills & Experience

• Demonstrate proven IT skills.
• Strong customer service and communication skills
• Experience working to KPIs and SLAs
• Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage
• Familiarity with cloud technologies (Azure is a plus)
• Analytical mindset and ability to make sound decisions under pressure
• Flexible and adaptable in a fast-paced environment