IT Support Technician

Spider Web Recruitment; Ipswich; On-site; GBP 27,000 - 34,000; Full time

Job summary

A managed service provider is seeking an IT Support Technician to provide 1st and 2nd line support based in Ipswich. The ideal candidate will have at least 1 year of experience, strong knowledge of Windows and Microsoft 365, and a proactive attitude. This full-time role offers a competitive salary of £27,000 - £34,000 per annum, alongside benefits such as holiday and professional development opportunities. A valid UK driving licence is essential for this position.

Benefits

Competitive Salary

20 days paid holiday

Free on-site parking

Regular company social events

Career progression opportunities

Qualifications

• At least 1 year of experience in an IT-related role.
• Confident supporting Windows environments and Microsoft 365.
• A proactive attitude and willingness to learn.

Responsibilities

• Provide 1st and 2nd line IT support to customers.
• Diagnose and resolve issues across Windows desktop environments.
• Assist with IT projects and system upgrades.
• Gain hands-on experience with servers and backups.
• Participate in out-of-hours support as needed.

Skills

Windows desktop environments

Microsoft 365

Basic networking

Problem-solving

Communication skills

Education

1 years' experience in an IT-related role

Tools

Servers

Backups

IT security

Job description

IT Support Technician/ 1st / 2nd Line IT Technician - Two Point Zero are looking for an IT Support Technician to join their team on a full-time, permanent basis, working from their office at Brightwell Barns, east of Ipswich, Suffolk.

IMPORTANT: A full UK driving licence and access to your own vehicle are essential for this role.

About Two Point Zero:

TwoPointZero IT Limited are a security and quality focused Managed Service Provider, delivering managed IT services, solutions, and support to small and medium-sized businesses across Ipswich and wider Suffolk. With a strong focus on reliability, customer service, and continuous improvement, Two Point Zero pride themselves on providing practical, proactive IT support and building long-term client relationships.

Company benefits include:

• Competitive Salary: £27,000 - £34,000 per annum, depending on experience
• Holiday: 20 days paid holiday
• Additional benefits: Modern, bright, air-conditioned office, free on-site parking, regular company social events, a friendly and supportive team environment, and genuine opportunities for career progression and skill development

About the role:

As an IT Support Technician (1st / 2nd Line), you will provide technical support across helpdesk, on-site visits, and project work. This is an ideal role for someone with strong IT fundamentals, a proactive attitude, and a genuine desire to learn and develop within an MSP environment. With full support and training, you'll quickly progress to managing your own support tickets, contributing to projects, and gaining exposure to servers, backups, and security solutions. The role is office-based at Brightwell Barns, with occasional travel to customer sites across Suffolk. Working hours are 8:30am - 5:30pm, Monday to Friday, with a one-hour lunch break. Occasional out-of-hours work may be required, with time off or compensation provided.

Duties and Responsibilities include:

• Providing 1st and 2nd line IT support to customers via helpdesk and on-site visits
• Diagnosing and resolving issues across Windows desktop environments, Microsoft 365, and basic networking
• Assisting with IT projects, system upgrades, improvements, and deployments
• Gaining hands‑on experience with servers, backups, and IT security (training provided)
• Working closely with colleagues to deliver a high-quality, customer‑focused service
• Participating in occasional out-of-hours support as required

About you:

As an IT Support Technician, you will be enthusiastic, approachable, and keen to develop your technical skills. You will be comfortable working both independently and as part of a collaborative team, with strong communication skills and a positive, problem‑solving mindset.

You will have at least 1 years' experience in an IT-related role, be confident supporting Windows environments and Microsoft 365, and be willing to learn and get involved in project work. Experience working within an MSP environment, Microsoft certifications, or an IT apprenticeship would be beneficial but are not essential. A full UK driving licence and access to your own vehicle are essential for this role.

If you have the relevant skills and experience for the IT Support Technician position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please.

Additional keywords: IT Support Technician, 1st Line Support, 2nd Line Support, IT Support Engineer, MSP, Helpdesk Technician, Microsoft 365, Windows Support, Technical Support, IT Services, Suffolk.