IT Support Technician

HD Tech Recruit; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology recruitment company is looking for a 1st Line Support Engineer in Ipswich to provide IT support. This role involves troubleshooting technical issues and delivering excellent customer service. Full onsite work is required, and a UK driving license is essential. The salary ranges from £25,000 to £30,000 per annum depending on experience, with opportunities for career progression.

Benefits

Opportunities for career progression

Free onsite parking

Collaborative IT team

Qualifications

• Previous experience in 1st Line IT Support or Service Desk role.
• Confident in troubleshooting Windows OS and Microsoft 365.
• Strong communication skills and customer-focused.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Troubleshoot and resolve 1st line technical issues.
• Escalate complex issues to the 2nd line team.

Skills

1st Line IT Support experience

Troubleshooting Windows OS

Microsoft 365 knowledge

Basic networking issues troubleshooting

Strong communication skills

Customer-focused approach

Job description

HD is excited to partner once again with a fantastic Ipswich-based business!

(MUST BE ABLE TO DRIVE)

Job Title: 1st Line Support Engineer

Location: Just outside Ipswich (office-based)

Salary: £25,000 – £30,000 per annum

Contract: Full-time, Permanent

Overview

Are you enthusiastic about IT and enjoy helping people solve technical challenges? Our client, a forward-thinking and supportive company just outside Ipswich, is looking for a 1st Line Support Engineer to join their team. You’ll be the first port of call for IT queries, delivering hands-on support and ensuring a smooth user experience across the business. This role is fully onsite, so a full UK driving licence and access to your own vehicle are essential.

Responsibilities

• Serve as the first point of contact for IT support requests, providing both face-to-face and remote assistance.
• Troubleshoot and resolve 1st line technical issues across hardware, software, and network environments.
• Escalate more complex issues to the 2nd line team when needed.
• Configure and maintain desktops, laptops, mobile devices, and peripherals.
• Deliver an outstanding customer experience, ensuring end-users feel supported and informed.

Skills & Experience

• Previous experience in 1st Line IT Support or a Service Desk role.
• Confident in troubleshooting Windows OS, Microsoft 365, and basic networking issues.
• Strong communication skills with a customer-focused approach.
• Able to prioritise and manage multiple issues simultaneously.
• Full, clean UK driving licence is essential.

Why You’ll Love This Role

• Salary up to £30,000 per annum, depending on experience.
• Join a friendly, collaborative IT team with opportunities for career progression.
• Gain hands-on exposure to a wide range of technologies.
• Free onsite parking and easy access from Ipswich and surrounding areas.

If you’re an IT support professional who thrives on solving problems and delivering excellent service, this is your chance to make an impact!