IT Support Technician

Integral Recruitment Ltd; England; On-site; GBP 28,000 - 31,000; Full time

Job summary

A prestigious independent school in the UK is seeking an experienced IT Support Technician to provide technical support across a multi-site campus. The ideal candidate will have strong troubleshooting skills in Windows and Apple environments, knowledge of Microsoft 365, and excellent communication skills. This full-time position offers generous benefits including annual leave, training opportunities, and more.

Benefits

Generous annual leave

Pension contributions

Free lunches during term-time

CPD and progression opportunities

Sports centre access

Discounted theatre tickets

Free parking

Qualifications

• Experience providing first/second-line IT support.
• Proficiency in troubleshooting Windows and Apple OS.
• Familiarity with Microsoft 365 and Adobe Creative Cloud.

Responsibilities

• Provide first and second-line technical support.
• Diagnose and resolve issues on Windows and Apple devices.
• Assist with maintaining a robust and secure digital infrastructure.

Skills

First/second‑line IT support experience

Strong troubleshooting skills across Windows 10/11 and Apple OS

Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud

Excellent customer service and communication skills

Job description

IT Support Technician
£28,000 - £31,000 plus generous benefits
Tunbridge Wells, TN9

A highly prestigious independent school is seeking an experienced IT Support Technician to join its dynamic and forward-thinking IT team. This well‑respected school is known for its strong academic reputation, impressive resources, and forward‑thinking approach to digital learning for staff and students

In this role, you will provide first and second‑line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi‑site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and helping maintain a robust and secure digital infrastructure.

You will also play a key role in maintaining devices, supporting events, and contributing to wider IT improvement projects all within an environment that values professionalism, collaboration, and exceptional service.

IT Support Technician - Requirements:

• First/second‑line IT support experience
• Strong troubleshooting skills across Windows 10/11 and Apple OS
• Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking
• Excellent customer service and communication skills

This is a full‑time, year‑round position with occasional rota‑based Saturday cover and offers benefits including; generous annual leave and pension contributions, free lunches during term‑time, CPD and progression opportunities and other staff perks such as sports centre access, discounted theatre tickets, free parking and more.

My client offers ongoing training and mentorship, with opportunities to grow your technical and professional skills; including IT support, networking and cyber security.