IT Support Technician

Equals One; East Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading IT service provider in the East Midlands is seeking an IT Support Technician. This is an office-based role, ideal for someone looking to start or advance in IT. You will handle technical issues, assist users over the phone and email, and support hardware configuration. A UK driving license and own transport are essential. Competitive salary £24,000 to £27,000 based on experience. Immediate start available.

Qualifications

• Must legally work in the UK.
• Comfortable in an office environment.
• Must have reliable commute to office.
• Own vehicle and UK driver's license required.
• Prior work experience is essential; IT experience is a bonus.

Responsibilities

• Answer incoming technical calls.
• Raise and log tickets.
• Resolve technical issues with end users.
• Assist users via phone and email.
• Remotely control users' PCs to resolve issues.
• Communicate with suppliers/partners.
• Escalate problems as needed.
• Configure new client hardware.

Skills

Communication skills

Data capture

Patience with end users

Ability to remain calm under pressure

Attentiveness

Tools

Microsoft Azure

3CX telephony

Microsoft Windows

Job description

Overview

IT Support Technician

Salary: £24,000 to £27,000 per annum dependent on skills and experience

Wingerworth, Chesterfield, S42 6QW

Office based only - no option for hybrid working

Own transport and UK driving licence essential

Job Description:

Our client is a leading MSP with over 20 years' experience, being founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts us in a very enviable position in the market, enabling us to provide a huge variety of software & hardware options. Our IT Support & Management services make sure that not only are you receiving and using the best available, but that you're getting the most out of it - maximizing your return of investment.

We are growing our team and are looking for an additional IT Support Technician.

This is a solely in person role, with no option for remote working. Own transport is required. Commute to our offices in Wingerworth Chesterfield. Prior experience in a similar job is beneficial, but not entirely necessary, we care more about the individual rather than experience. On the job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, option of promotion above this is possible for the right person. We operate a Company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers - upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available.

This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing 'Level 1' position at an existing IT firm.

What we are looking for:

• Excellent communication skills.
• Excellent data capture.
• Can do and willing to help attitude.
• Good end user patience.
• Ability to keep calm under pressure.
• Attentive nature.
• Keeping with a neat and tidy working policy.

Your responsibilities will include:

• Answering incoming technical calls.
• Raising and logging tickets.
• Resolving technical problems with end users.
• Helping the users over the phone and email.
• Remotely controlling users PCs to resolve issues.
• Communicating with suppliers/partners to resolve problems.
• Escalating problems where needed.
• Configuration of new client hardware.

Experience required:

• Previous office work experience.
• Email use for business purposes.
• Phone handling.
• UK Driver's license & access to or use of your own car required.

Additional desirable experience:

• Previous experience working in an IT Support environment.
• Microsoft Azure cloud environments.
• 3CX telephony administration.
• Apple Mac user administration.
• Sage administration.
• History of working with Microsoft Windows network environments.
• Server administration.
• Network administration.

Must haves/Screening questions:

• Must be able to work legally in the UK.
• Must be comfortable in a permanent office environment.
• Must be able to reliably commute to our office location.
• Must have their own or access to a vehicle and a UK drivers license.
• Must have some form of prior work experience, specific IT experience is a bonus but not essential.

Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.

Not open to agencies

INDLS