IT Support Technician

Haughey Recruitment; Dungannon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a skilled IT Support Technician in Dungannon, UK. The role involves providing technical support, troubleshooting issues, and training users on technology best practices. Ideal candidates have a background in IT and strong problem-solving skills. This position offers competitive pay based on experience and includes benefits such as a pension scheme and opportunities for career progression.

Benefits

Company pension

Free car parking

Paid holidays

Opportunity for career progression

Qualifications

• An IT/Computer qualification is desirable.
• Previous experience in a technical support role is desirable.
• Strong problem-solving abilities and effective communication.

Responsibilities

• Provide assistance to users with hardware, software, and network issues.
• Diagnose and resolve software, hardware, and connectivity problems.
• Keep accurate records of technical issues and resolutions.
• Educate staff on best practices for technology and software applications.

Skills

IT Technical support

Hardware & Software support

IT Support

IT Technician

IT diagnostics

Education

IT/Computer qualification

Job description

Overview

Our Client is seeking a technically skilled IT Support Technician to join their team. This role involves supporting and maintaining a range of office & telecommunication equipment.

Responsibilities

• Technical Support: Provide assistance to users experiencing issues with hardware, software, and network systems.
• Troubleshooting: Diagnose and resolve problems related to software, hardware, and connectivity.
• Documentation: Keep accurate records of technical issues, resolutions, and system updates.
• User Training: Educate staff on best practices for using technology and software applications.

Qualifications

• Education: An IT/Computer qualification is desirable
• Experience: Previous experience in a technical support role is desirable.
• Skills: Strong problem-solving abilities, effective communication, and proficiency with operating systems and common software tools.

Additional Information

• Salary: Competitive, based on experience (37.5-hour working week).
• Benefits: Pension scheme and opportunities for internal promotion.
• Driving Licence: A full clean driving licence is preferred. Applicants with up to 3 penalty points may be considered.

Skills

• IT Technical support
• Hardware & Software support
• IT Support
• IT Technician
• IT diagnostics

Benefits

• Company pension
• Free car parking
• Paid holidays
• Opportunity for career progression