IT Support Technician

Partou UK; Denton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading childcare provider in Denton is seeking an IT Support Technician to provide first-line support to nurseries and maintenance of IT infrastructure. This varied role involves troubleshooting issues, setting up hardware and software, and supporting IT projects. Candidates should have a degree in a computing-related field and previous IT support experience. This is an excellent opportunity to join a growing organization and make an impact on IT systems that support thousands of staff and children.

Benefits

Competitive salary

Supportive team environment

Opportunities for professional development

Qualifications

• Previous experience in an IT support environment is preferred.
• Understanding of networking protocols and legacy systems.
• A full driving licence and willingness to travel occasionally.

Responsibilities

• Providing first-line IT support via phone and remote access.
• Maintaining reliable Wi-Fi and communications across all nurseries.
• Setting up and maintaining hardware, software, and user accounts.

Skills

Technical troubleshooting

Communication skills

Project delivery

Customer service

Education

Degree in a computing-related subject

Tools

Microsoft operating systems

Office

Exchange

SQL Server

VPN

Job description

Location: Denton (Must be able to attend office)

Hours: Full-time, 37.5 hours per week
Organisation: Partou UK
Salary: Competitive + benefits

About Us

Partou UK is on an exciting growth journey. Formed through the merger of Just Childcare (acquired in 2021) and All About Children (acquired in 2022), we’re set to become one of the largest childcare providers in the UK.

We’re part of the global Partou group — a leading childcare provider with over 1,000 nurseries worldwide, supporting 75,000+ children and employing 11,000+ passionate team members. As we continue to grow our UK presence through new locations, acquisitions and innovation, we’re investing heavily in our people, our systems and our future.

This is a fantastic time to join us and play a key role in shaping the future of our IT services across the UK.

Learn more about Partou Group

The Role

As our IT Support Technician, you’ll be part of a small but dynamic IT team providing first-line support to nurseries and central support colleagues via our helpdesk. You’ll also help maintain and improve our IT infrastructure, support project delivery, and ensure our systems run smoothly and efficiently as we scale.

This is a varied role where no two days are the same — from troubleshooting Wi‑Fi issues to installing new equipment, liaising with suppliers, and supporting the rollout of new technologies.

What You’ll Be Doing

• Providing first‑line IT support via phone, remote access and occasional site visits
• Maintaining reliable Wi‑Fi and communications across all nurseries
• Setting up and maintaining hardware, software, user accounts, and antivirus
• Supporting management information and finance systems
• Assisting in IT projects alongside the ICT Director and senior technician
• Managing relationships with external suppliers for repairs and maintenance
• Keeping accurate asset registers and software licence records
• Providing basic user training and creating simple guidance notes
• Ensuring compliance with Health & Safety, GDPR and data security policies

What Success Looks Like

• Helpdesk tickets resolved within agreed SLAs
• Positive feedback from colleagues on IT support
• A well‑maintained and reliable IT infrastructure
• Smooth delivery of IT projects on time and within budget
• Strong supplier relationships that add value to the IT estate

About You

We’re looking for someone who’s both technical and personable, with a genuine passion for IT and problem‑solving. You’ll be a proactive team player, able to adapt quickly and deliver great service.

You’ll ideally have:

• A degree (or equivalent) in a computing‑related subject
• Previous experience in an IT support environment
• Knowledge of Microsoft operating systems, Office, Exchange and networking protocols
• Understanding of VPN, Terminal Services, SQL Server and legacy systems
• Experience with multi‑site telecoms and managing 3rd‑party suppliers
• Strong troubleshooting, communication and project delivery skills
• A full driving licence and willingness to travel occasionally

Why Join Us?

• Be part of a growing organisation with ambitious plans
• Make a real impact on how our IT systems support thousands of staff and children
• Join a supportive, friendly team who value your development and ideas

Apply now to join us on our exciting journey and help build the future of IT at Partou UK.

This role is subject to an enhanced DBS check

We are committed to equal opportunities and welcome applications from all sections of the community

Partou is proud to be a part of the National Partnership in Early Learning and Childcare (NPELC) – a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.