IT Support Technician

JBA Group; Coleshill CP; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An environmental consulting firm is seeking an IT Support Technician to join their team in the United Kingdom. The ideal candidate will assist in resolving IT issues, logging service requests, and maintaining IT systems. Applicants should have a degree or equivalent experience and GCSEs in English and Maths. This position offers flexibility with hybrid working arrangements.

Qualifications

• Organised and proactive within a team environment.
• Genuine interest and passion for working in IT.
• Willingness to learn and attend training.

Responsibilities

• Provide support on the JBA IT Service Desk.
• Log incidents/service requests using ITIL processes.
• Resolve incidents according to defined SLAs.
• Maintain accurate records in the IT Service Desk System.
• Communicate progress to users in a positive manner.

Skills

Problem-solving

Effective communication

Teamwork

Customer service

Education

Undergraduate degree or equivalent

GCSE in English and Maths

A-levels in English and Maths (desirable)

Job description

Are you interested in an exciting opportunity to join a growing and dynamic IT Team that prides itself on teamwork and delivery? Are you looking to develop your IT career within an environmental company? You will be joining an award‑winning environmental and engineering consultancy which puts innovation, sustainability and resilience at the heart of its work. We are independent and staff‑owned under a stewardship model which drives long‑term decision making and investment. We have offices in the UK, Ireland, Romania, India, Singapore and Australia. Our people are all important and we invest heavily in life‑long learning and skills development. JBA supports hybrid working which provides for greater flexibility with the way that we work. We’re always on the lookout for talented, committed and inspiring people to join us in our ambition to lead in the pursuit for resilience to climate change. In return, we offer rewarding careers with continued opportunities and dedicated support for personal development. Build your career with us and help us to build a more resilient future.

Visit https://www.jbaconsulting.com/ to find out more.

Your role:

We are seeking an IT Support Technician to provide a support service on the JBA IT Service Desk. The right candidate will assist in resolving problems through incidents, implementation of agreed workarounds/resolutions and rollout of new technologies. The position can be based in either our Coleshill, Peterborough or Skipton office depending on the location of the right candidate.

The main duties of the role involve:

• Work with other members of the IT team on a rota basis to ensure the IT Service Desk is resourced during operational hours.
• To log incidents/service requests using ITIL aligned support management processes and tools. To ascertain the impact to the user and applying the appropriate priority according to the IT Service Desk Procedure.
• To resolve incidents/service requests according to the defined service level agreements (SLAs).
• To update and maintain detailed and accurate records in the IT Service Desk System.
• To agree next course of action with users, monitoring progress whilst keeping the users up to date with the latest progress in a timely, positive, enthusiastic, professional and courteous manner.
• When required, to assign incidents/service requests to other relevant IT functions for a resolution.
• To assist with the implementation of agreed remedies and preventative measures in Problem Management.
• To perform other technical, related and support duties as may be required by your line manager or IT Senior Management.

The team member we are looking for:

We are looking for applicants who are organised, proactive and effective within a team environment. We encourage people to apply who are effective communicators, have a genuine interest and passion for working in IT and would be enthusiastic to further develop their career within JBA.

Candidates should have an undergraduate degree (or equivalent) or relevant technical experience. GCSE (or equivalent) in English and Maths are required, and A-levels (or equivalent) in the same subjects are desirable.

A full UK driving licence would be advantageous but not essential.

The right candidate will be able to demonstrate:

• The ability to think logically with good problem‑solving skills.
• The ability to work well in a team.
• The willingness to learn and to attend informal or formal training.
• Good customer service and communication skills with the ability to interact confidently with technical and non‑technical IT users.

Location:

The role can be based at either our Skipton head office BD23 3FD, Coleshill B46 1HT or Peterborough, PE2 6GG locations – if you would like to know more please contact us on t: 01756 799919.

Further information:

For further information or an informal discussion about this position, please contact David Rees on t: 01756 799919.

Applications:

Only applications made via JBA’s online recruitment portal will be considered – our current vacancies can be found at: https://jbagroup.current-vacancies.com/Careers/JBA-Group-Vacancy-Search-Page-3213.