IT Support Technician

EF Recruitment; City Of London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A global software solutions company located in London is seeking an IT Support Technician for a 12-month contract. The role includes providing 1st and 2nd level support for desktop and enterprise applications, troubleshooting issues, and configuring network settings. Candidates should have at least 1 year of IT Desktop Support experience and familiarity with both Mac and Windows platforms. The position allows for up to 2 remote working days per week and offers supportive team dynamics, alongside great benefits like free breakfast.

Benefits

Technical support given

Free breakfast

Possible extension

Qualifications

• 1+ years of experience in IT Desktop Support required.
• Graduates in Computer Science or similar fields will be prioritized.
• Familiarity with Mac OS X and Windows OS is important.

Responsibilities

• Provide 1st and 2nd level support for desktop and enterprise applications.
• Troubleshoot issues related to hardware and software.
• Configure and test network connectivity and wireless access.

Skills

Computer graduate or similar

1+ years experience in IT Desktop Support

Familiarity supporting Mac OS X & Windows 7/10

Familiarity with wired and Wi-Fi Networking

Ability to work independently and within a team

Job description

Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking a IT Support Technician for a 12 month contract where you will benefit from great technical support from your colleagues. Can be 2 days a week remote.

Responsibiities

Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.

• Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Troubleshoot and replace laptop and PC hardware.
• Provides professional-level phone support to customers.
• Configure, test, and troubleshoot network connectivity and wireless access.

Skills

• Computer graduate or similar
• 1+ years experience in IT Desktop Support.
• Familiarity supporting Mac OS X & Windows 7/10.
• Familiarity with wired and Wi-Fi Networking with Windows Active Directory preferred.
• Ability to work independently and within a team.

Benefits

• Technical support given. Possible extension.
• Global company.
• Free breakfast