IT Support Technician

First Military Recruitment Ltd; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician in London to provide first and second-line IT support. Responsibilities include diagnosing hardware and software issues, maintaining operating systems, and supporting internal teams. Ideal candidates should have relevant certifications, hands-on IT support experience, and excellent problem-solving skills. A fun working environment with benefits like a subsidised gym membership and enhanced pension rates is offered.

Benefits

Fun working environment with social events

Dedicated induction and in-house training

Regular industry training programs

Enhanced 5% Pension Rate

Subsidised gym membership

Qualifications

• Full UK Driving Licence required.
• Experience providing hands-on IT support (1st/2nd line).
• Excellent attention to detail and thorough planning.

Responsibilities

• Provide first and second-line IT support to internal teams and remote users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems and equipment.

Skills

Hands-on IT support

Computer networking skills

Problem solving

Excellent knowledge of Windows OS

Experience in remote support

Excellent written and oral skills

Education

CompTIA A+, Network+ or Microsoft certifications (MCP/MCSA)

Job description

LB422 – IT Support Technician

Salary: £30,000 – £35,000

Location: Farringdon, London

Overview

First Military Recruitment are currently seeking an IT Support Technician on behalf of one of our clients.

Our client encourages applications from ex‑military personnel however all candidates will be given due consideration.

Responsibilities

• Provide first and second-line IT support to internal teams and remote users.
• Diagnose and resolve hardware, software and network issues promptly and efficiently.
• Install, configure and maintain operating systems, applications and equipment (including PCs, laptops, screens and peripherals).
• Support the setup and maintenance of Windows-based systems, including Windows 7, 10 and 11 (Embedded).
• Ensure all IT assets are tracked, maintained and documented accurately.
• Remote fault resolution via various available tools and programs.
• Managing ticket management system.
• Creating and updating support tickets.
• Identifying trends and reporting on them.
• Stock allocation & management through asset management system.
• Collaborate with the network support and operations teams to support field installations and on‑site troubleshooting.
• Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
• Creation of technical and documentation (procedures, hardware & software setups).
• Installation planning and preparation.
• Configuring equipment prior to installations and site visits.
• Network cabinet building.

Skills and Qualifications

• Full UK Driving Licence.
• Computer literate and experience providing hands‑on IT support (1st/2nd line).
• Computer networking skills.
• Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
• CompTIA A+, Network+ or Microsoft certifications (MCP/MCSA).
• Experienced in problem solving, especially with ISPs (ADSL, VDSL, 3G & 4G).
• Experience in remote support via TeamViewer.
• Excellent workmanship and teamwork.
• Experienced in problem solving.
• Excellent written and oral skills.
• Excellent attention to detail and thorough planning.

Benefits

• A fun and social working environment with regular social events.
• A dedicated and thorough induction and in‑house systems training.
• Periodical industry training programs – in‑house and external as required by the role.
• Regular events and company conferences.
• Enhanced 5% Pension Rate.
• Subsidised gym membership.