IT Support Technician

Xaar plc; Cambridge, Huntingdon; Remote; GBP 25,000 - 35,000; Full time

Job summary

Xaar plc, based in Cambridge, seeks an IT Support Technician to assist colleagues with software and hardware requests, on-site, over the phone or online. You will maintain devices, troubleshoot issues and support IT projects alongside Infrastructure Engineers.

Key requirements include the ability to operate in a fast-paced IT environment, clear communication across levels, and a willingness to learn. A full UK driving license is preferred and you may work flexibly across locations with on-call

Qualifications

• Ability to work in a fast paced, diverse IT environment.
• Clear and confident communication with colleagues at all levels.
• Willingness and enthusiasm for continual learning and self-development.
• Providing a professional service to colleagues.
• Willing to work flexibly, in varying locations and participate in the on-call support rota.

Responsibilities

• Provide IT software and hardware support to colleagues.
• Resolve technical issues and maintain Xaar's software and hardware assets.
• Assist IT Infrastructure Engineers on IT projects.

Skills

Fast-paced IT environment

Clear communication

Lifelong learning

Professional service

On-call flexibility

Tools

Active Directory

Office 365

Windows OS

Printer maintenance

Networking

Job description

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

Our five values guide decisions, shape behaviour and define how we work together.

Creative

We push the boundaries of what is possible.

Everyone is a partner; we help each other freely and willingly.

We always strive to improve.

Passion

We care about our technology, products, partners and each other.

Purpose of Role

The IT Support Technician has responsibility for providing support to colleagues across the business in person, over the phone or online. The assistance provided can range from servicing requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s software and computer equipment.
This role will also support the IT Infrastructure Engineers to deliver IT projects.

• Ability to work in a fast paced, diverse IT environment
• Communicate clearly and confidently with colleagues at all levels of the company
• Willingness and enthusiasm for continual learning and self-development
• Providing a professional service to colleagues
• Willing to work flexibly, in varying locations and participate in the on-call support rota

Person Specification

• Motivated, enthusiastic self-starter
• Excellent organisation skills, able to manage workload and priorities with minimal supervision
• Knowledge of IT hardware and software and willingness to learn
• Logical, structured approach to analysis and problem solving
• Full UK Driving License

Experience of

• PC hardware, Windows 10, Windows 7 & Windows XP
• PC maintenance (including hardware and software) and Printer Maintenance
• MS Office suite including Outlook. Word, Excel, Access, PowerPoint
• Supporting Microsoft Office and Office 365
• Supporting Networked Desktops and Laptops
• Active Directory user, computer, and group administration
• Troubleshooting network connectivity