IT Support Technician

Jago Consultants; Bristol; Remote; GBP 20,000 - 25,000; Full time

Job summary

A well-established IT Support Company is seeking an IT Support Technician for remote work in Bristol. The ideal candidate will have at least 12 months' experience in an IT support role, excellent communication skills, and the ability to diagnose and solve issues. This role offers full training and clear progression opportunities within the company. Salary up to £25,000 depending on experience.

Benefits

Progression opportunities

Qualifications

• Minimum of 12 months experience in a similar IT Support role.
• Ability to maintain strong relationships with customers.
• Base understanding of networking protocols and devices.

Responsibilities

• Support customers via telephone, email, and remote tools.
• Work as part of the desktop support team.
• Troubleshoot and maintain servers and desktop products.

Skills

Communication skills (written and verbal)

Troubleshooting of printers

Knowledge of Microsoft Office

IT support experience

Understanding of networking protocols

Tools

Microsoft Office 2010/2013/2016

Office365

Job description

Job Description

Role: IT Support Technician – Remote Working

Sector: MSP IT Support Company

Location: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.

This is an opportunity to join a well‑established IT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.

Working from home you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands‑on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

IT Support Engineer – Essential skills

• Ideally, a minimum of 12 months experience working in a similar IT Support role
• Knowledge of Microsoft Office 2010, 2013, 2016
• Office365 would be an advantage
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in‑house support department.

Package

Basic salary range up to £25,000 (depending on experience)

Progression opportunities within the company