IT Support Technician

Pure Resourcing Solutions; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational organisation in Bournemouth is seeking a 2nd Line Support Technician to deliver vital IT support to staff and students. You will diagnose and resolve technical issues across hardware and software, ensuring minimal disruption to education. The ideal candidate has proven experience in technical support, strong troubleshooting skills, and a proactive approach to customer service. This role requires on-site work from Monday to Friday.

Qualifications

• Proven experience in a 2nd Line Support role.
• Strong troubleshooting skills across Windows, Office 365, and network environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver 1st & 2nd line technical support to staff and students.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate complex technical incidents where necessary.

Skills

Technical support expertise

Troubleshooting across Windows

Communication skills

Customer service orientation

Team collaboration

Job description

Overview

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. Please note, this role is based on site in Bournemouth, Mon-Fri.

Responsibilities

• Deliver 1st & 2nd line technical support to staff and students, ensuring minimal disruption to learning.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate complex technical incidents where necessary and follow up to resolution.
• Maintain and update IT systems, documentation, and asset records.
• Support projects, upgrades, and routine maintenance across the IT infrastructure.
• Provide excellent customer service, ensuring users feel supported and informed.

About You

• Proven experience in a 2nd Line Support role.
• Strong troubleshooting skills across Windows, Office 365, and network environments.
• Excellent communication and interpersonal skills.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.
• A genuine interest in supporting education through technology.