IT Support Technician

Major Recruitment; Blackburn; On-site; GBP 27,000 - 32,000; Full time

Job summary

An IT recruitment specialist in the United Kingdom is seeking a hands-on IT Support professional for a diverse role that includes 1st and 2nd line support across multiple locations. Candidates should have prior experience, a strong grasp of Windows OS, Microsoft 365, and networking fundamentals. The role offers a £27,000 salary with an additional KPI bonus, 35-hour work week, and opportunities for hands-on training and development, ensuring no two days are the same.

Benefits

£2,000 annual KPI bonus

Hands-on training

Variety in daily tasks

Qualifications

• Prior experience in a similar 1st/2nd line support role.
• Solid working knowledge of Windows OS and Microsoft 365.
• Confidence troubleshooting and communicating at all levels.

Responsibilities

• Providing 1st/2nd line support across a busy, multi-site environment.
• Maintaining and configuring devices including Windows 11 PCs and mobile devices.
• Supporting end users on Office 365, including Teams and SharePoint.
• Taking ownership of IT asset management and documentation.
• Ensuring systems are performing optimally, including scheduled checks.
• Working closely with vendors on improvement projects.

Skills

1st line support

2nd line support

Windows OS

Microsoft 365

basic networking

mobile device management (MDM)

troubleshooting

stakeholder communication

Job description

Overview

Looking for your next hands-on IT role with variety, ownership, and room to grow?

If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step.

We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365.

What's in it for you?

• £27,000 basic salary + up to £2,000 annual KPI bonus

• 35-hour work week

• Hands-on training across systems, security, networking and more

• The chance to build broad technical skills in a close-knit team

• A role where no two days are the same - variety is guaranteed!

What you'll be doing

• Providing 1st/2nd line support across a busy, multi-site environment.

• Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more.

• Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune.

• Taking ownership of IT asset management, including deployment, tagging, and documentation.

• Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work).

• Working closely with external vendors and helping to scope and deliver improvement projects.

What you'll need

• Prior experience in a similar 1st/2nd line support role

• Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM).

• Confidence troubleshooting and communicating with stakeholders across all levels.

• An organised mindset - you'll be tracking assets, stock levels, and support requests.

• A genuine enthusiasm for IT and learning - this team will invest in your development.

Ready to apply?

We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role.

INDEP