IT Support Technician

Widen the Net | B Corp™; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology vendor in Abingdon is seeking an IT Service Desk Analyst to provide on-site support for Mac and Windows users. This role involves managing support tickets, troubleshooting technical issues, and facilitating user onboarding. Candidates should have over a year of experience in IT support and possess strong client-facing skills. The position offers a 12-month contract with a rate of £200 per day, inside IR35.

Qualifications

• 1+ years experience working as IT support/service desk.
• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies is a plus.
• Experience in supporting audio visual system and video conferencing.

Responsibilities

• Provide general technical support and troubleshooting for Mac and Windows.
• Manage tickets backlog and escalate issues as necessary.
• On-boarding users and providing IT training.

Skills

Technical support for Mac and Windows

Audio visual system support

Problem solving

Client facing skills

Creative thinking

Tools

Atlassian tools

Google Workspace

JAMF

Job description

Overview

IT Service Desk Analyst / Technical Support Analyst / Helpdesk

• On site, office based in Abingdon.
• Monday to Friday, 9:00 to 18:00.
• 12 month contract
• £200 per day - Inside IR35

We are hiring for a leading technology vendor

• Over 6500 employees across Europe, US, Asia and Middle East;
• Growing rapidly with revenue of $1 billion;
• Developed some of the most popular mobile apps on the market with over 200M daily active users

They are looking for an IT support technician to support their Abingdon end users, manage vendor relationships, ensure IT services delivery and participate in new IT solutions roll out projects:

• Provide general technical support and troubleshooting for Mac and Windows, network/wireless, AD, cloud storage, Atlassian tools, Slack, Confluence, Gsuite/Google Workspace, JAMF,
• Provide support for Google AV/VC conference rooms;
• Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
• On-boarding users and provide user IT training and building good relationship with 3rd party software/hardware vendors

Requirements:

• 1 + years experience working as IT support/service desk;
• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies is a plus;
• Must have experience in supporting audio visual system and video conferencing, ideally Google AC/VC;
• Excellent client facing and problem solving skills, creative thinking and sociable personality