IT Support Technical Analyst Desktop Support Manchester £30K-£36K

TELSTRA Associates; Manchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

A technology support firm is seeking an IT Support Technical Analyst based in Manchester. This role involves providing IT support and troubleshooting for users in a Windows environment, as well as engaging in various IT projects. The ideal candidate will have a strong technical foundation in Microsoft technologies and customer service skills. A competitive salary of £30K-£36K+ is offered.

Qualifications

• Strong technical background around Microsoft technologies.
• Knowledge of mobile operating systems including Android and iOS.
• Understanding of data safeguarding practices.

Responsibilities

• Resolving incidents & requests in line with ITIL processes.
• Delivering IT support for end users in a Windows environment.
• Engagement in IT related projects for upgrades and improvements.

Skills

Windows Server

Active Directory

DNS

DHCP

Exchange

Networking Fundamentals

Backup Technologies

Customer Service

Job description

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+

We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills.

Main Responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for end users in a predominant Windows environment.
• Day to day monitoring and management of infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions.
• Knowledge of mobile operating systems including both Android and iOS.
• Knowledge of Backup technologies and typical practices around data safeguarding.
• Understanding of networking fundamentals (LAN, WAN and Switches).