IT Support Team Leader

Bet365; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading online gambling company is seeking an experienced IT Support Team Leader in Manchester to oversee a team of 2nd line Engineers. You will be responsible for ensuring employees have the necessary access to systems and applications, managing escalations, and driving process improvements in a fast-paced environment. The ideal candidate will have a strong leadership background and a commitment to customer satisfaction.

Qualifications

• Experience in leading technical teams is required.
• Strong problem-solving skills and customer-focused approach.
• Ability to handle escalations and implement process improvements.

Responsibilities

• Measure the performance of the team.
• Develop individuals within the team.
• Act as a point of contact for escalations.
• Deliver process improvements.

Job description

Overview

As an IT Support Team Leader, you will lead a team of 2nd line Engineers, ensuring that our employees have access to systems and applications required to carry out their work.

The IT Services department is responsible for resolving technical escalations and supporting the delivery of new technology into the Business. We provide a customer first approach in an enterprise scale and fast paced global Business.

Responsibilities

• Measure the performance of the team
• Develop individuals
• Act as a point of contact for escalations
• Deliver process improvements