IT Support Specialist — Windows & Desktop Expert

Manpower UK Ltd; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturing company in Oxfordshire is seeking a Technical Support Analyst to provide first-line technical support and manage IT issues effectively. The ideal candidate will have a qualification in IT and experience in a technical support role, demonstrating strong troubleshooting skills and a proactive approach to problem-solving. This position offers competitive salary and benefits including private medical insurance and a pension plan.

Benefits

Competitive salary

Private Medical Insurance

Pension scheme

Share Incentive Plan and ESOP

Discretionary Group bonus scheme

Bikes to Work scheme

Technology purchase scheme

Health Assessments

Qualifications

• Strong expertise in supporting Windows PCs and servers.
• Excellent troubleshooting skills and problem-solving abilities.
• Experience in a technical support environment.

Responsibilities

• Undertake technical activities related to installation and support of equipment.
• Act as first line support for helpdesk requests and incidents.
• Provide technical support via face-to-face interactions, telephone, and email.

Skills

Supporting Windows PCs and servers

Excellent troubleshooting skills

Strong communication skills

Basic understanding of network infrastructure

Experience with ticketing systems

Education

Qualification in IT (A+ or MCSE)

Computer science related degree

Tools

Windows Server

VMware

Job description

A leading manufacturing company in Oxfordshire is seeking a Technical Support Analyst to provide first-line technical support and manage IT issues effectively. The ideal candidate will have a qualification in IT and experience in a technical support role, demonstrating strong troubleshooting skills and a proactive approach to problem-solving. This position offers competitive salary and benefits including private medical insurance and a pension plan.