IT Support Specialist (Previous Relevant Experince is Required)

Telent; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team in Camberley. This role offers an exciting opportunity to provide top-notch technical support in a fast-paced environment. With a focus on customer service, you will troubleshoot and resolve IT issues, ensuring a seamless experience for users. The position includes a unique 4 days on, 4 days off shift pattern, allowing for a balanced work-life schedule. Join a company that values ongoing career development and offers competitive benefits, including uncapped overtime options and generous annual leave.

Benefits

Competitive Salary

Uncapped Overtime Options

20% Salary Uplift for Shift Work

26 Days Annual Leave

Ongoing Career Development

Qualifications

• Experience in a customer service or IT support role.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide technical support to users via phone and email.
• Resolve IT issues and ensure customer satisfaction.

Skills

Customer Service

Technical Support

Problem Solving

Education

IT-related degree or equivalent experience

Tools

Service Desk Software

Remote Support Tools

Job description

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• It Support Specialist (Previous Relevant Experi...)

IT Support Specialist (Previous Relevant Experince is Required)

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Full Job Description

Service Desk Analyst

Camberley, Surrey, United Kingdom (On-site)

Location: Camberley, GU15 3YL (Office-based role)

Working pattern: 4 days on / 4 days off shift pattern (11-hour rotating shifts, 7am-7pm/7pm-7am)

Job type: Full-time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre from our modern office in Camberley.

We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great position to expand our team to support our growth. Plenty of training and continuous career development / progression is on offer!

This is a 4 days on / 4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11-hour rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office-based, from our modern Camberley service centre (GU15 3YL).

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country.