IT Support Specialist - OUTSIDE IR35

Harvey Nash; Scotland; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing technology business in Scotland is seeking an IT Support Specialist to ensure systems and tools remain productive. The role involves first-line IT support, managing user onboarding, and supporting office tech infrastructure. The ideal candidate has IT support experience and is comfortable with modern SaaS tools. This position offers a full-time contract in a hybrid working environment.

Qualifications

• Previous experience in IT support or IT operations.
• Comfortable with Google Workspace and modern SaaS tools.
• Familiarity with office networking, AV setups, and device management.

Responsibilities

• Act as the first point of contact for day-to-day IT support.
• Manage onboarding and offboarding processes.
• Support office tech infrastructure including Wi-Fi and LAN.

Skills

IT support experience

Proficiency with Google Workspace

Knowledge of networking and AV setups

Problem-solving skills

Tools

Google Workspace

Slack

macOS

Windows

Job description

IT Support Specialist

Location: Edinburgh (Hybrid)
Type: Full-time

Our client, a fast-growing technology business, is looking for an IT Support Specialist to join their team and ensure systems, tools, and spaces stay connected and productive. This is an exciting opportunity to be part of a dynamic environment where innovation and collaboration drive success.

What you'll do

• Act as the first point of contact for day-to-day IT support, including password resets, account access, and troubleshooting hardware/software issues.
• Manage onboarding and offboarding processes, including account setup and hardware provisioning.
• Administer corporate software tools (Google Workspace, Slack, password managers, etc.).
• Procure and maintain laptops, accessories, and other tech equipment.
• Support office tech infrastructure, including Wi‑Fi, LAN, AV setups, and ISP coordination.

What we're looking for

• Previous experience in IT support or IT operations.
• Comfortable with Google Workspace and modern SaaS tools.
• Familiarity with office networking, AV setups, and device management (macOS & Windows).
• Proactive, organized, and great at building relationships.
• A team player who enjoys solving problems and helping others succeed.