IT Support Specialist II

PlayStation; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in gaming entertainment located in Liverpool is seeking a Desktop Support Specialist to manage IT support services for game development. The role involves overseeing daily support tasks, managing the service desk, ensuring compliance with security policies, and fostering relationships with development teams. Candidates need experience in desktop support across multiple operating systems including Linux, MacOS, and Windows. The position requires strong problem-solving skills with a client-focused approach.

Qualifications

• Good experience in a hands-on support role.
• Establishing and monitoring support processes for high availability.
• Knowledge of desktop hardware and software environments.

Responsibilities

• Manage IT support services for game development specialists.
• Oversee daily IT desktop support.
• Establish working relationships with the Development Studio.

Skills

Hands-on support experience

Desktop support knowledge

Service desk management

ITIL foundation

Client-focused problem solving

Tools

Linux

MacOS

Windows

Active Directory

DNS

DHCP

Job description

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly‑owned subsidiary of Sony Group Corporation.

Provision of desktop support services to gaming developers including game development kits, audio visual technology and telephony. Support team for all desktop hardware and software support.

This is a client facing role within Worldwide Studios Europe to include the following primary responsibilities:

• Manage IT support servicesforgame development specialists
• Management of an active service desk and monitoring and management of task allocation and completionwithin agreed SLAs
• Management of all aspects of day today ITdesktopsupport (workstations, cabling,telephony, software).
• Oversee and managemajordesktopprojects (workstations upgrades, software changes, staff moves)
• Installation and configuration of hardware & software
• Management and teaching IT skills to an apprentice
• Establishing and maintaining working relationshipswiththeDevelopmentStudio
• Monitoring and control ofITservice SLAs
• Staff management and resourcing fordesktopsupport

What you’ll be doing:

• Responsible for desktop security and asset management control
• Management and distribution of IT peripherals
• Optimise desktop performance
• Participate in hardware and software product selection
• Ensure that the support team is fully conversant with IT and information security policy and guidance
• Ensure that the provision of services are compliant with Current Security Policies

What we’re looking for:

• Good experience in a hands on support role
• Experience indesktopsupport, softwaresupportand infrastructure.
• Establishing, managing and monitoring support processes for a high availability, high capacity site
• Workstation and desktop planning and management
• Managing a service desk
• Detailed desktop operating system knowledge/experience including Linux, MacOS, and Windows
• StrongKnowledge ofdesktophardware
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)
• Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
• An ability to work under pressure and prioritise effectively
• Flexible, personable, client focused and problem solving mentality
• ITIL foundationpreferable but not essential.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.