IT Support Specialist - Fast-Paced Global IT Team (London)

Ryder Reid; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading professional services provider in London seeks an experienced IT Support Specialist to join their dynamic team. The candidate will resolve IT incidents and ensure seamless service delivery while collaborating with international teams. Responsibilities include managing hardware, supporting iPhones, and aiding in document management. Ideal applicants have solid desktop support skills, familiarity with Microsoft Office, and knowledge of document management systems. This is a prime opportunity for career advancement in a collaborative environment.

Benefits

Professional development opportunities

Varied role

Support of a global IT network

Qualifications

• Strong proficiency in Microsoft Office.
• Solid desktop support experience with excellent communication skills.
• Knowledge of document management systems (NetDocuments or similar).
• Experience supporting iPhones and MDM solutions (InTune).
• Familiarity with video conferencing systems (Cisco, Neat, Poly).
• Certifications such as MCSE, MCP, or MOS are desirable.

Responsibilities

• Own and resolve IT incidents, keeping users informed.
• Install, configure, and maintain laptops and desktops.
• Support iPhones via MDM solutions.
• Log and manage incidents using ServiceNow.
• Diagnose root causes using tools like Nexthink.
• Provide expert advice on Microsoft Office and document management systems.
• Assist with video conferencing setup.
• Collaborate with NOC teams on servers and network hardware.
• Administer the office phone system.
• Escalate security issues and manage software whitelisting.
• Support printers, copiers, and scanners.

Skills

Microsoft Office proficiency

Desktop support experience

Communication skills

Document management systems knowledge

MDM solutions experience

Video conferencing system familiarity

ServiceNow or similar knowledge

Education

Degree-level education

Tools

Microsoft Teams

ServiceNow

Dell hardware

Job description

A leading professional services provider in London seeks an experienced IT Support Specialist to join their dynamic team. The candidate will resolve IT incidents and ensure seamless service delivery while collaborating with international teams. Responsibilities include managing hardware, supporting iPhones, and aiding in document management. Ideal applicants have solid desktop support skills, familiarity with Microsoft Office, and knowledge of document management systems. This is a prime opportunity for career advancement in a collaborative environment.