IT Support Specialist - 1st/2nd Line (Remote & Onsite)

Once For All Limited; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Job summary

A cloud-based SaaS provider in Basingstoke seeks an IT Support Specialist to deliver first and second line IT support to on-site and remote staff. Responsibilities include ensuring IT system uptime, managing support tickets, and implementing IT projects effectively. Ideal candidates will have experience in IT support, excellent communication skills, and familiarity with the latest operating systems. This role offers benefits including a wellness fund, pension, and 25 days holiday plus 8 bank holidays.

Benefits

Wellness fund or Private Medical Insurance

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development

Holiday purchase Scheme up to 5 days

1 paid and 1 unpaid volunteering day

24/7 Employee Assistance Programme

Team and company offsite events

Specsavers eye care voucher

Free Tea, Coffee and fruit weekly

Qualifications

• Experience in providing first line support.
• Ability to work in a team and independently.
• Strong problem-solving skills.
• Well-versed in the latest Windows Operating Systems.
• Excellent communication skills, written and verbal.

Responsibilities

• Provide first and second line IT support.
• Manage IT service tickets and escalate as needed.
• Ensure IT system uptime and effectiveness.
• Assist with systems improvements and projects.
• Manage IT assets and security protocols.

Skills

First line support experience

Teamwork

Attention to detail

Client-facing communication

Problem solving

Documentation skills

Knowledge of Windows OS

Knowledge of Microsoft Office

Job description

A cloud-based SaaS provider in Basingstoke seeks an IT Support Specialist to deliver first and second line IT support to on-site and remote staff. Responsibilities include ensuring IT system uptime, managing support tickets, and implementing IT projects effectively. Ideal candidates will have experience in IT support, excellent communication skills, and familiarity with the latest operating systems. This role offers benefits including a wellness fund, pension, and 25 days holiday plus 8 bank holidays.