IT Support Specialist

Enersys; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global energy solutions provider is seeking an IT Support Specialist to provide comprehensive support for end users across UK facilities and the EMEA region. The ideal candidate will have experience with Windows OS and Active Directory, and must possess strong troubleshooting skills. Responsibilities include managing user accounts, installing devices, and ensuring prompt resolution of IT issues. Join a team dedicated to enhancing productivity in a rapidly evolving environment.

Qualifications

• Experience with Windows operating systems and Active Directory (essential).
• Good knowledge and understanding of IT support processes.
• Valid driving licence required.

Responsibilities

• Provide end-user support for Windows and Microsoft applications.
• Deliver local IT support at UK locations.
• Install and configure PCs, laptops, and mobile devices.
• Manage user accounts and networking tasks.
• Ensure all calls and tickets are handled in accordance with internal procedures and SLA requirements.

Skills

Windows operating systems

Active Directory

IT support processes

Communication

Analytical skills

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Job Purpose

As part of an existing team, the IT Support Specialist will be responsible for providing support to end users in all aspects of IT, from infrastructure to business applications, for the UK facilities as well as across the EMEA region.

Essential Duties and Responsibilities

• Provide end-user support for Windows and Microsoft applications
• Deliver local IT support at UK locations
• Install and configure PCs, laptops, and mobile devices
• Manage user accounts and networking tasks
• Ensure all calls and tickets are handled in accordance with internal procedures and SLA requirements

Qualifications

• Experience with Windows operating systems and Active Directory (essential)
• Good knowledge and understanding of IT support processes
• Valid driving licence required

Soft Skills

• Strong team player
• Ability to work under pressure
• Excellent organisational skills
• Flexible and adaptable
• Strong analytical and troubleshooting skills
• Good communication abilities
• Highly motivated and proactive

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.