IT Support Specialist

TECEZE; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Leicester is seeking an IT Support Specialist for a 12-month engagement. Responsibilities include installing and maintaining desktop systems, troubleshooting hardware/software, and providing high-touch support for VIP clients. The ideal candidate must possess strong communication skills and have knowledge of DHCP, DNS, and Office 365. This role requires a commitment to defined service levels and collaboration with vendors for technical resolution.

Qualifications

• Good communication skill.
• Experience in hardware/software troubleshooting.
• Basic knowledge of network troubleshooting.

Responsibilities

• Install, configure, and maintain desktop computers and software.
• Manage inventory and coordinate vendor support.
• Support recurring meetings and events.

Skills

Communication skills

Knowledge of DHCP

Knowledge of DNS

Office 365 support

L1 level network troubleshooting

Hands & feet support

Job description

Title: IT Support Specialist

Location: Leicester, England, United Kingdom

Duration: 12 Months

SOW:

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.