IT Support Specialist

Reed; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing retail tech team in London is seeking an IT Support Specialist to maintain and support their technology infrastructure across multiple supermarket locations. The role includes responsibilities in infrastructure maintenance, retail systems support, and cybersecurity. Experience in the retail industry and Mandarin language proficiency are highly beneficial. Offering a salary of £50,000–£60,000 plus bonus.

Qualifications

• Experience supporting IT infrastructure in a retail environment.
• Strong problem-solving and troubleshooting skills.
• Knowledge of cybersecurity principles and data protection regulations.

Responsibilities

• Maintain internet, LAN, and Wi-Fi across all sites.
• Support and update POS/payment terminal software.
• Implement antivirus and cybersecurity measures.
• Operate the IT helpdesk and resolve technical issues.

Skills

Tech-savvy problem solver

Mandarin language skills

Retail industry experience

Tools

Microsoft 365

Google Workspace

Firewall configuration tools

VPN software

Job description

IT Support Specialist – Join a Fast-Growing Retail Tech Team!

Location: Head Office (London) + travel to Stores in Central and West London (fully paid for). Working Hours: Monday–Friday, 10:00am–6:30pm (Head Office) Additional Support: Remote support required until 9:00pm Mon–Fri and across weekends Salary: £50,000–£60,000 + Bonus Mandarin language skills highly beneficial!

Are you a tech-savvy problem solver with Retail industry experience and a passion for keeping systems running smoothly? Do you thrive in dynamic environments and love supporting both hardware and software across multiple locations? If so, we want you on our team!

We’re looking for an IT Support Specialist to join our vibrant and growing client’s retail business, supporting 12 supermarket locations and their London Head Office. This is a fantastic opportunity to play a key role in ensuring their technology infrastructure is secure, efficient, and scalable.

What You’ll Be Doing:

Infrastructure & Networking

• Maintain internet, LAN, and Wi-Fi across all sites
• Configure firewalls, routers, switches, and secure VPN/SD-WAN connections
• Oversee hardware installations (POS, PCs, printers, CCTV, etc.)

Retail Systems & POS

• Support and update POS/payment terminal software
• Ensure seamless data sync between stores and head office
• Troubleshoot till and payment issues for store staff

Software & Cloud Systems

• Manage ERP, inventory, accounting, and scheduling software
• Maintain cloud platforms (Microsoft 365, Google Workspace)
• Ensure backups, disaster recovery, and software compliance

Cybersecurity & Data Protection

• Implement antivirus, firewalls, and endpoint protection
• Manage user accounts and system permissions
• Ensure GDPR and PCI DSS compliance

Support & Maintenance

• Operate the IT helpdesk and resolve technical issues
• Maintain inventory and schedule preventive maintenance
• Hit service level targets, especially for critical POS issues

Strategy & Development

• Research and recommend new tech solutions
• Support new store rollouts with full IT setup
• Build dashboards for business intelligence and reporting