IT Support Specialist

Xelix; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A dynamic tech firm in London is looking for an IT Support Specialist to manage device lifecycles and provide first-line support for IT needs. You'll handle both macOS and Windows systems and support software provisioning related to security policies. This role offers a competitive salary, hybrid working options, and benefits like comprehensive medical coverage and personal development budgets.

Benefits

Competitive salary

27 days annual leave

Hybrid working

Private medical & dental cover

Learning & development budget

Qualifications

• 2+ years in IT support or service desk roles in SaaS or tech environments.
• Hands-on with macOS device setup and troubleshooting; familiarity with Windows.
• Strong troubleshooting, prioritization, and documentation skills.

Responsibilities

• Manage device lifecycle from provisioning to offboarding.
• Provide first-line IT support and resolve hardware/software issues.
• Maintain access control and support SSO adoption.

Skills

IT support experience

macOS troubleshooting

communication skills

MDM tooling experience

Windows familiarity

Tools

MDM software

metric ticketing systems

collaboration tools

Job description

About us

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together.

In this role you’ll grow, be challenged and help shape the future of Xelix. If you’re excited about building something special with us, we’d love to hear from you.

About the role

We are hiring an IT Support Specialist to be the single point of contact for employee IT needs and device management. You will own the laptop lifecycle, first-line support, access provisioning and deprovisioning, and office technology, working closely with DevOps and Operations. The role reports into DevOps and will help drive MDM and SSO programs.

What you'll be doing

• Device lifecycle management
  • Configure laptops for new joiners, maintain inventory, and manage spares
  • Help with device peripherals, such as keyboard/monitor setup in the office.
  • Own offboarding: device return, wipe, and redeploy
• First-line IT support
  • Triage and resolve hardware and common software issues via the ticketing system
  • Proactively reduce DM-based requests by redirecting to tickets and publishing guidance
• Access and accounts
  • Provision and remove access across core tools in line with security policies
  • Support SSO adoption and maintain accurate group and license assignments
• Office technology
  • Own meeting room A/V and office internet liaison with vendors/landlord
  • Run weekly health checks with clear escalation paths
• Software provisioning
  • Ensure timely license removal on leavers and optimise seat allocation
  • Partner with BizOps on audits and cost visibility
• Program support and improvement
  • Contribute to rollout of Mobile Device Management (starting with Macs) and expand coverage
  • Document playbooks, FAQs, etc.

What you’ll bring

• 2+ years in IT support, service desk, or similar role in a SaaS or tech environment
• Hands-on with macOS device setup and troubleshooting; Windows familiarity a plus
• Experience with MDM tooling
• Familiarity with SSO/identity providers
• Comfort supporting collaboration stacks (Outlook/Exchange, Slack, Notion, OneDrive)
• Strong troubleshooting, prioritisation, and communication skills
• Process oriented with ticketing discipline and documentation habits

Nice to have

• Basic scripting or automation skills
• Exposure to ISO 27001 or SOC 2 practices and evidence collection
• Experience managing A/V or working with external vendors

Ways of working

• Location: Office-first for effective support of on-site tech, with some flexibility
• Hours: Core business hours with occasional out-of-hours for incidents
• Reporting: Reports to DevOps; partners closely with BizOps for software governance

What we offer in return

Competitive salary of £30,000 to £35,000 depending on experience

27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days

Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym

Comprehensive private medical & dental cover with Vitality

Enhanced parental leave pay

Learning & development culture – £500 personal annual budget

We’re carbon-neutral and are working towards ambitious carbon reduction goals

Lots of team socials & activities

Annual team retreat

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

Interview Process

1. Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
2. Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
3. Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
4. Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.

We strive to make the process clear, efficient, and respectful of your time.