IT Support Specialist

Reed; City Of London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A fast-growing retail technology company is seeking an IT Support Specialist to manage IT infrastructure across multiple locations in London. Key responsibilities include maintaining network systems, supporting POS applications, and implementing cybersecurity measures. The ideal candidate should have previous IT support experience and be able to communicate effectively, with Mandarin skills being a plus. This role offers competitive salary and bonus opportunities.

Qualifications

• Experience in IT support or retail environments.
• Knowledge of networking, infrastructure management, and cloud systems.
• Familiarity with GDPR and PCI DSS compliance.

Responsibilities

• Maintain network infrastructure and internet connectivity.
• Support and troubleshoot POS systems.
• Manage cloud-based software and ensure compliance.
• Implement cybersecurity measures and protect data.
• Operate the IT helpdesk and resolve technical issues.

Skills

Technical problem-solving

Networking knowledge

Cybersecurity awareness

Experience with POS systems

Cloud platform management

Mandarin language skills

Tools

Microsoft 365

Google Workspace

POS systems

Job description

IT Support Specialist – Join a Fast-Growing Retail Tech Team!

Location: Head Office (London) + travel to Stores in Central and West London (fully paid for). Working Hours: Monday–Friday, 10:00am–6:30pm (Head Office) Additional Support: Remote support required until 9:00pm Mon–Fri and across weekends Salary: £40,000–£50,000 + Bonus Mandarin language skills highly beneficial!

Are you a tech-savvy problem solver withRetail industry experience and a passion for keeping systems running smoothly? Do you thrive in dynamic environments and love supporting both hardware and software across multiple locations? If so, we want you on our team!

We’re looking for an IT Support Specialist to join our vibrant and growing client's retail business, supporting 12 supermarket locations and theirLondon Head Office. This is a fantastic opportunity to play a key role in ensuring their technology infrastructure is secure, efficient, and scalable.

What You’ll Be Doing:

Infrastructure & Networking

• Maintain internet, LAN, and Wi‑Fi across all sites
• Configure firewalls, routers, switches, and secure VPN/SD‑WAN connections
• Oversee hardware installations (POS, PCs, printers, CCTV, etc.)

Retail Systems & POS

• Support and update POS/payment terminal software
• Ensure seamless data sync between stores and head office
• Troubleshoot till and payment issues for store staff

Software & Cloud Systems

• Manage ERP, inventory, accounting, and scheduling software
• Maintain cloud platforms (Microsoft 365, Google Workspace)
• Ensure backups, disaster recovery, and software compliance

Cybersecurity & Data Protection

• Implement antivirus, firewalls, and endpoint protection
• Manage user accounts and system permissions
• Ensure GDPR and PCI DSS compliance

Support & Maintenance

• Operate the IT helpdesk and resolve technical issues
• Maintain inventory and schedule preventive maintenance
• Hit service level targets, especially for critical POS issues

Strategy & Development

• Research and recommend new tech solutions
• Support new store rollouts with full IT setup
• Build dashboards for business intelligence and reporting