IT Support Specialist

Aspris; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK provider of specialist education and care services is looking for an IT Support Specialist. This role involves delivering telephone and remote IT support, resolving incidents, and supporting a range of hardware while contributing to service improvement projects. Ideal candidates will have 2+ years of experience in an IT Helpdesk environment and proficient knowledge of Microsoft products and IT hardware.

Qualifications

• 2+ years' experience in an IT Helpdesk environment.
• Experience in troubleshooting issues with PC hardware and peripherals.
• Current full UK driving license is useful but not required.

Responsibilities

• Deliver telephone and remote IT support to users across the business.
• Analyse and resolve incidents from all areas of the business.
• Take ownership of incidents, ensuring timely updates to customers.
• Provide support for a range of hardware and user administration.

Skills

Extensive knowledge of Microsoft products

Proficient in hardware platforms

Excellent written communication

Excellent verbal communication

Tools

Office 365

PCs

Laptops

Mobile Phones

Switches

Routers

Job description

Are you interested in being part on an exciting journey with one of the UK’s leading providers of specialist education and care services? Do you want to work for a business who are committed to getting the best out of their staff both personally and professionally? Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Support Specialist to be responsible for delivering IT helpdesk services to the company. This is a fantastic opportunity to allow someone to develop and learn within a supportive IT team and to make a huge impact across the business.

Key Responsibilities

• Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk
• Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st/2nd line resolution is achieved wherever possible
• Escalate high-priority incidents to the Senior IT Support Specialist/Deputy IT Support Services Manager/IT Support Services Manager and consult with the Head of Technology
• Take on additional tasks and workload from the senior staff as workload dictates and during the period of company acquisitions
• Contribute to service improvement projects as required
• Take full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained in the IT Helpdesk System
• Analyse and resolve incidents from all areas of the business within agreed service levels whilst ensuring immediate resolution is achieve wherever possible
• Provide support for a range of hardware (PC's, laptops, mobile phones, switches & routers) and user administration within Office 365
• Carry out on-call duties if required
• Involvement in the commissioning of IT equipment across the Group and be willing to attend sites as and when necessary, including central office

Knowledge & Experience

• Extensive knowledge of Microsoft products. Experience working with the administration of Office365.
• Extremely proficient in all types of hardware platforms and able to support bespoke software following training.
• Proven ability to work to tight timescales and work both individually and as part of a team.
• Excellent written and verbal communication skills are vital.

Required 2+ years' experience in an IT Helpdesk environment and be experienced in troubleshooting issues with PC hardware and peripherals. Current full UK driving license, covered for business use on own vehicle is useful but not required. Some visits to sites and central support function offices.