IT Support (South)

2Excel Aviation Ltd; Lasham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aviation solutions provider in the United Kingdom seeks an IT Support Analyst to provide first and second-line technical support. The successful candidate will assist in developing IT assets, manage multi-site infrastructures, and support the IT Manager. Strong problem-solving skills and experience in an IT support role are essential. This position offers a competitive salary, generous holiday allowance, and benefits including private healthcare.

Benefits

Generous salary

25 days holiday plus bank holidays

5% matched Pension scheme

Group Life Insurance

Private Health Care

Qualifications

• Demonstrable experience in an IT Support role in a multi-site company.
• Excellent leadership skills and ability to communicate at all levels.
• Strong knowledge of network infrastructure, systems, and security.
• Must pass UK National security check and basic disclosure Scotland airport checks.
• Full UK driving licence required.

Responsibilities

• Provide first & second-line technical support to internal staff.
• Assist with the development and support of IT assets across Group.
• Liaise with third parties for support and development of business applications.
• Support the IT Manager in implementing new operating locations.

Skills

Leadership Skills

Problem-Solving

Communication

IT Infrastructure Knowledge

Project Management

Self-Motivation

Tools

SQL Reporting

Job description

The IT Support Analyst will provide first & second‑line technical support to internal staff. The post holder will show an aptitude for working with applications/systems to analyse, diagnose and resolve IT support requests, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Responsibilities

• Provide hands‑on desk‑side support at Lasham and act as a point of escalation for the managed support provider where remote support isn't sufficient.
• Assist with the development and support of IT assets across the Group, including desktops, laptops, printers, CCTV, WiFi, VoIP, and door access control.
• Assist with the development and implementation of group‑wide IT security requirements, ensuring standards are adhered to and issues are addressed in a timely manner, including Cyber Essentials+ and ISO27001.
• Be a key point of contact for Business Applications, liaising with third parties for support and development of these systems.
• Assist the IT Manager with the implementation of new operating locations and required technologies.
• Deputise for the IT Manager in the event of holidays and sickness, including being available to support the Crisis Management Centre (CMC).
• Support the business with the ongoing management and development of the Learning Management System, ensuring the company adheres to mandatory and statutory training requirements.
• Support the IT Manager with the development of Annual Financial Plans (AFP), business application roadmaps, and the development of IT‑related policies and standards.
• Support the IT Manager with the development and implementation of Data Security, Data Storage, and Business Continuity/Disaster Recovery Plans.

Qualifications and Experience

• Have a clear understanding of the network infrastructure, including cabling, patch panels, switches, and internet provision.
• Demonstrable experience in an IT Support role in a multi‑site company – either in‑house or outsourced – is essential.
• Whilst not essential, we're looking for someone ready to take the next step in their career and deputise for the IT Manager so management experience is desirable.
• Excellent leadership skills, with the ability to communicate at all levels of the business.
• Strong knowledge of IT infrastructure, systems, and security.
• Works on own initiative, requiring minimal guidance from their Line Manager.
• Elevated level of energy and self‑motivation, often working under pressure and to tight deadlines.
• An assertive, polite, and constructive problem‑solving nature is essential.
• Experience with project management, budget management and vendor management is a real plus.
• Applicant must pass the UK National security check to SC (Secret) level. This will process be sponsored by 2Excel.
• Applicants must also be able to demonstrate the Right to Work in the UK and pass the basic disclosure Scotland airport checks.
• Due to the multi‑site nature of this role, a full UK driving licence is required.
• Experience of SQL reporting writing would be beneficial but not essential.

2Excel Aviation Ltd is the industry leader in specialised and innovative solutions for aviation's most complex challenges. Our success is based on the talented and experienced people that make up our workforce.

In return we can offer a generous salary, 25 days holiday per year from day one plus bank holidays, 5% matched Pension scheme, Group Life Insurance, Health and Wellbeing benefits including Private Health Care.