IT Support Role

Michael Page; City of Edinburgh; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support professional to provide technical assistance and troubleshoot issues within their dynamic business environment. The role involves maintaining IT systems, supporting various devices, and ensuring adherence to security protocols. Ideal candidates will have proven IT support experience, excellent problem-solving skills, and the ability to communicate effectively with staff. Opportunities for skills development are provided, and a permanent contract with a salary up to £35,000 per annum is available.

Benefits

Competitive salary

Permanent contract

Opportunities for skill development

Supportive work environment

Qualifications

• Proven experience in IT support or a related field.
• Understanding of networks and software applications.
• Ability to assist non-technical staff effectively.

Responsibilities

• Provide first-line IT support and troubleshoot issues.
• Maintain and update IT systems for smooth operations.
• Support hardware and software installation and configuration.

Skills

Problem-solving skills

Understanding of computer systems

Good communication skills

Attention to detail

Teamwork abilities

Knowledge of networking fundamentals

Proactive issue resolution

Education

Relevant IT certifications or qualifications

Tools

Microsoft Office 365

Basic Windows Server

Job description

Overview

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem‑solving skills and the ability to manage technology‑related support efficiently.

Client Details: A highly successful business.

Responsibilities

Provide first‑line IT support, including troubleshooting technical issues and resolving user queries.

Maintain and update IT systems and infrastructure to ensure smooth operations.

Assist in the installation and configuration of hardware and software.

Monitor system performance and implement improvements where necessary.

Ensure security protocols and data protection measures are adhered to.

Collaborate with the technology team to support projects and system upgrades.

Document and maintain records of IT processes and solutions.

Provide training and guidance to staff on IT systems and tools. Confidently support Windows, Apple and Android devices.

• Support retail store devices such as tablets, PED, tills, label printers, etc.
• Demonstrate confidence in managing basic Windows Server administration.
• Possess a strong understanding of networking fundamentals, including IP addressing, DNS, DHCP, and basic troubleshooting of network issues.
• Ensure compliance with security requirements such as GDPR and PCI DSS.
• Install, configure, and support modern productivity tools such as Microsoft Office 365, Teams, SharePoint, etc.
• Good understanding and adherence to strict compliance of IT security best practices to protect the business against cyber threats.
• Conduct hardware and software inventory, documentation, and licensing compliance.
• Collaborate with other IT teams, vendors, and stakeholders to implement new technologies and solve complex problems.
• Create and update technical documentation, user manuals, and training materials.

Profile

• Proven experience in IT support or a related field.
• A strong understanding of computer systems, networks, and software applications.
• Excellent problem‑solving skills and attention to detail.
• Good communication skills to assist and train non‑technical staff.
• Ability to work effectively both independently and as part of a team.
• A proactive approach to identifying and resolving technical issues.
• Relevant IT certifications or qualifications are desirable.

Job Offer

• A competitive salary up to £35,000 per annum.
• A permanent contract within a reputable company in the retail industry.
• Opportunities to develop your skills and advance your career in technology.
• An engaging and supportive work environment.