IT Support Officer

Planet Recruitment; Witney; On-site; GBP 26,000 - 30,000; Full time

Job summary

An independent educational institution in Witney is seeking an IT Support Officer to provide technical support to staff and pupils. This front-line role involves assisting with the setup and maintenance of devices and classroom technology. Ideal candidates should have strong communication skills, a positive attitude, and a keen interest in technology, contributing to an exceptional educational environment. Competitive salary of £26,000 - £30,000 with 37.5 hours per week.

Qualifications

• Experience in providing technical support in a customer-facing role.
• Familiarity with IT and audio-visual equipment.
• Ability to work well in a team within an educational environment.

Responsibilities

• Provide first-line technical support to staff and pupils.
• Assist with the setup and maintenance of devices.
• Support users of classroom technology and audio-visual systems.
• Manage exam laptops and liaise with the Exams Officer.
• Provide support for school events.

Skills

Strong communication skills

Positive attitude

Interest in technology

Job description

Role: IT Support Officer

Location: Witney, Oxfordshire

Salary: £26,000 - £30,000

Hours: 37.5 per week between Monday-Friday

Profile

My client is a very well-respected independent school looking to add an IT Support Officer to their IT Team. Reporting to the Head of IT Services, this is a front-line, customer-facing position providing technical support to staff and pupils across the School. You will help ensure the smooth operation of the systems and provide practical assistance with a range of IT and audio-visual equipment. This role offers an excellent opportunity for an individual with strong communication skills, a positive attitude, and an interest in technology to develop their experience within a supportive educational environment.

Key Responsibilities

• Provide first-line technical support to staff and pupils, resolving IT issues promptly and professionally
• Assist with the setup, maintenance, and deployment of devices for the School's 1:1 Surface Programme
• Support users of desk-based devices and classroom technology, including Surface docking stations and display screens
• Maintain and support the School's audio-visual systems
• Manage and maintain the School's bank of exam laptops, liaising with the Exams Officer to ensure their effective deployment
• Provide technical support for visiting speakers and school events, including Progress Review Evenings (Parents' Evenings)
• Monitor and maintain printer toner supplies and carry out replacements as required
• Liaise with third-party companies regarding warranty claims and support requests
• Contribute to ongoing IT projects and initiatives as required

This is a great opportunity to work at an exceptional school. If this is of interest, please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application. If you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.