IT Support Officer

VanRath; Northern Ireland; On-site; GBP 28,000 - 32,000; Part time

Job summary

An IT services company in Northern Ireland is seeking an IT Support Officer to ensure the smooth operation of technology systems. Responsibilities include providing 1st and 2nd line support, managing support tickets, and administering IT infrastructure including Windows Server and Office 365. The ideal candidate should have an IT degree, strong communication skills, and experience in IT support. This role offers a competitive salary and may lead to permanent employment.

Qualifications

• Strong experience in an IT support or systems administration environment is required.
• An IT Degree is mandatory for this position.
• Candidates should demonstrate strong problem-solving skills.

Responsibilities

• Deliver 1st and 2nd line IT support across multiple sites.
• Manage support tickets and assist with Helpdesk reporting.
• Install and troubleshoot hardware, software, and mobile devices.
• Administer Windows Server, Active Directory, and Group Policies.

Skills

Strong experience in an IT support or systems administration environment

Strong problem-solving skills

Good communication skills

Education

IT Degree

Tools

Windows Server

Active Directory

Group Policies

Office 365

Job description

IT Support Officer

• Job Reference: VR131025
• Job Title: IT Support Officer
• Salary: 28-32k pa
• Based: Larne (plus travel to various sites)
• Hours: Full time - 37.5 pw (Mon-Fri, 9am-5.30pm)
• Contract: Temp: 3-6 months, with potential to secure permanent position

Overview

As an IT Support Officer, you will play a key role in ensuring the smooth, day-to-day operation of the organisation's technology systems. These systems are critical to maintaining efficient communication, real-time coordination, and overall operational effectiveness across all areas of the business.

You will be responsible for the support, administration, and maintenance of IT hardware and software, both on-site and across connected assets. This includes troubleshooting technical issues, managing user support requests, and ensuring systems remain secure, up-to-date, and fully functional. The role offers hands-on experience across a broad range of IT functions, giving you the opportunity to develop practical skills while contributing to the reliability and performance of the organisation's technology infrastructure.

About you

• IT Degree
• Strong experience in an IT support or systems administration environment
• Strong problem-solving skills
• Good communication skills and strong ability to offer face to face and remote support

What you'll do as an IT Support Officer

• Deliver 1st and 2nd line IT support across multiple sites
• Manage support tickets and assist with Helpdesk reporting
• Install and troubleshoot hardware, software, and mobile devices
• Support internal systems and business applications
• Administer Windows Server, Active Directory, and Group Policies
• Manage Office 365, including Co-Pilot and Entra
• Set up new users and maintain device configurations

For further information on this vacancy, or any other IT Support Officer job in Northern Ireland, apply via the link.