IT Support - Microsoft 365 Technician

Howells Solutions Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in West Yorkshire is seeking an IT Support - Microsoft 365 Technician to deliver first-line and advanced technical support for Microsoft Dynamics CRM and related applications. The role involves system integration, customer support, and maintaining network infrastructure. Benefits include a competitive salary, 25 days holiday, and a 5% employer pension contribution.

Benefits

Competitive salary

25 days holiday (plus bank holidays)

5% employer pension contribution

MediCash Health Benefit

Qualifications

• Microsoft Dynamics experience developing solutions using Microsoft Power Platform.
• Experience in maintaining the Microsoft 365 admin centre and associated security policies.
• Knowledge and experience in web design through the Microsoft SharePoint Platform.

Responsibilities

• Deliver first-line and advanced technical support for Microsoft Dynamics CRM.
• Monitor and administer ITSM.
• Contribute to the design and implementation of Microsoft Dynamics CRM.

Skills

Microsoft Dynamics CRM

Microsoft Power Platform

Microsoft 365 Admin Centre

Networking & Firewall Administration

Customer Service

Education

Microsoft certified Power app/365 developer

Tools

Microsoft Teams

Microsoft SharePoint

Microsoft Intune

Job description

Job Title: IT Support - Microsoft 365 Technician Location: West Yorkshire Salary: Competitive

Responsibilities

• Deliver first-line and advanced technical support for Microsoft Dynamics CRM and all associated business critical applications including issue diagnosis, resolution, and escalation where necessary
• Monitor and administer ITSM
• Perform light-touch configuration and customisation within Dynamics CRM and Power Platform (Power Apps, Power Automate) to meet evolving business needs
• Collaborate with stakeholders to identify opportunities for process automation and system integration using Microsoft Dynamics CRM, Teams, SharePoint, and Power Platform tools
• Evaluate and recommend technical solutions aligned with Microsoft best practices, focusing on scalability, maintainability, and user experience
• Contribute to the ongoing design and implementation of Microsoft Dynamics CRM, ensuring seamless integration with Microsoft 365 applications
• Maintain network infrastructure, including understanding of TCP/IP, DNS, DHCP, VLANs, and network topology for effective troubleshooting and integration planning
• Administer and configure Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), including policy deployment, device enrolment, and compliance monitoring
• Administer and configure user provisioning via Entra Directory Services

Experience

• Demonstrated Microsoft Dynamics experience developing solutions using Microsoft Power Platform
• Experience in maintaining the Microsoft 365 admin centre and associated security policies
• Knowledge and proven experience in web design through the Microsoft SharePoint Platform
• Experience with integration and application programming interfaces (APIs)
• Experience in networking & firewall administration and configuration. Qualifications:
• Microsoft certified Power app/365 developer - Desirable but not essential subject to proven experience, open to training and development opportunities in this area

Other attributes

• Excellent customer service and communication skills
• Curious , creative, self-motivated, with effective time/task management and the ability to work to deadlines
• Committed to a Customer first approach through working with Passion, integrity, Curiosity, Consideration and excellence

Benefits

• Competitive salary
• 25 days holiday (plus bank holidays)
• 5% employer pension contribution
• MediCash Health Benefit