IT Support Lead

Speciality Drinks Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading spirits retailer in London is seeking an experienced IT Support Lead to manage IT operations and support services. You will oversee technical issue resolution and collaborate with external vendors to enhance IT services. Ideal candidates will have robust IT support experience, strong problem-solving skills, and familiarity with Microsoft 365 and Azure. The role offers opportunities for career growth and a dynamic work environment.

Benefits

Staff Discount

Product Education

Private Medical Insurance

25 Days Holiday

Qualifications

• Strong IT support experience required.
• Hands-on experience with Microsoft 365 and Azure.
• Ability to support non-technical users.

Responsibilities

• Lead IT support function and resolve technical issues.
• Administer Microsoft 365, Azure, and other applications.
• Work with external IT service providers.

Skills

IT support experience

Troubleshooting skills

Experience with Microsoft 365

Understanding of networks

Communication skills

Vendor management

Familiarity with ITIL

Tools

Microsoft 365

Azure

Cloudflare

Job description

About Us

The Whisky Exchange is a globally recognised leader in the world of fine and rare spirits. As part of Speciality Drinks Group and the wider Pernod Ricard family, we pride ourselves on offering exceptional products, expert guidance, and seamless online experiences to spirits lovers and connoisseurs around the world. The business has many moving parts; a direct to consumer retailer (both online and in-store), a wholesale arm working directly with the UK's top restaurants and bars, and an online auction house. Being part of the Speciality Drinks Group means you'll be working with some of the very best people in the drinks industry and be part of a fantastic team that is passionate about everything they do. We love what we do, and we would love you to come and join us.

The opportunity

We're looking for a proactive and hands‑on IT Support Lead to take ownership of our day‑to‑day IT operations and support services. Reporting to the Technical Director, you'll play a key role in keeping our systems running smoothly and supporting users across the business. This is a great opportunity for someone with strong IT support experience who is ready to take the next step into a leadership role. You'll be responsible for managing our infrastructure, supporting users, and working closely with external vendors – all while helping to improve how we deliver IT services. The role has one direct report, our IT Support Administrator.

Your unique contribution

• Lead the IT support function, ensuring timely and effective resolution of technical issues across the business
• Provide hands‑on support for our infrastructure – including servers, networks, endpoints, and storage
• Administer Microsoft 365, Azure, and other core business applications
• Work closely with external IT service providers to ensure high‑quality service delivery
• Support upgrades, patching, and general maintenance of IT systems
• Help maintain business continuity and disaster recovery procedures
• Keep IT documentation, policies, and training materials up to date

Your blend of talent

• Solid experience in IT support or infrastructure roles
• Strong troubleshooting skills and a practical, problem‑solving mindset
• Hands‑on experience with Microsoft 365 and Azure
• Good understanding of networks, servers, and endpoint devices
• Clear communication skills and the ability to support non‑technical users
• Experience working with external vendors or service providers
• Familiarity with ITIL practices is a plus

Desirable

• Experience with VOIP systems
• Familiarity with endpoint management tools (e.g. CrowdStrike administration)
• Cisco/Juniper networking administration
• Cloudflare or other web firewall admin
• ERP system support
• Industry certifications (Microsoft Certified Administrator, ITIL, etc.)

The way we perform

• We collaborate
• We deliver results efficiently
• We grow diverse teams
• We are consumer and customer centric
• We foster growth mindset
• We drive engagement

Applications are to be received by close of business 13 November, however we reserve the right to close the advertisement sooner.

Benefits Of Joining The Whisky Exchange

Fun Stuff

• Staff Discount at The Whisky Exchange
• Tastings
• Product Education
• Access to Events
• Cycle to Work Scheme

Serious Stuff

• EAP
• Great Parental Leave Policies
• Life Cover
• Private Medical Insurance

Feel Good Stuff

• S&R Initiatives
• Career Development
• Responsib'All Day
• Employee Networks
• Flexi Work
• 25 Days Holiday (plus Bank Holidays)

We're committed to diversity and inclusion.

We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.