IT Support Field Engineer

Obsidian Networks Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established IT Services company is seeking a Field Engineer to join their team based in Greater London. In this role, you will provide on-site support, handle installations, and maintain IT products and services across the Northwest region. Ideal candidates will have experience with hosted VoIP, cloud services, and networking. The position offers competitive pay, a collaborative culture, and opportunities for personal development, along with benefits including a company vehicle and health package.

Benefits

Competitive salary

Employee health package

Company pension scheme

Team payday lunch

Birthday off

20 days holiday plus bank holidays

Snacks and refreshments

Qualifications

• Previous experience in a similar role within an MSP environment.
• Installing hosted VoIP including 3cx and Yeastar.
• Experience with Microsoft 365, SharePoint, OneDrive, and Teams.

Responsibilities

• Liaising with clients for on-site support and installations.
• Installation and maintenance of Cat5/Cat6 cabling.
• Responding to faults and replacing equipment.

Skills

Experience installing hosted VoIP including 3cx, Yeastar

Networking / Routing / Firewall experience

Experience with Microsoft cloud-based services

Previous experience within a similar role

Project experience of network design

Full clean driving license

Job description

As an established and expanding IT Services company, we are looking for a Field Engineer to join our team. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) as well as travelling to client premises mainly throughout the Northwest region and on occasion throughout the UK.

As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

• Liaising with clients and providing on-site support, installations, maintenance and upgrades
• Installation and maintenance/testing of Cat5/Cat6 cabling
• Hosted VOIP setup & installations including roll out of phone systems, handsets and door entry systems (3cx)
• CCTV installations
• Installations of networking equipment
• Responding to faults and replacing equipment
• Servicing and upgrading of IT products and services

Working hours

• Monday-Friday 8:30am-5pm
• Part of 24/7 on call rota
• Occasional requirement to attend our datacentres in Chester and Leeds

Continuous learning, undertake training on bespoke software and hardware partnerships that the company has.

As a customer-focused business, we are looking for our field engineers to be a representation of the company culture, always ensuring we are offering the customer what is best for their needs and requirements.

Experience and skills we are looking for

• Previous experience within a similar role within an MSP environment and field work
• Experience installing hosted VoIP including 3cx, Yeastar
• Experience with Microsoft cloud-based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite
• Networking / Routing / Firewall experience
• Project experience of network design, implementation and troubleshooting
• Full clean driving license to be driving the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed

Why do you want to work for us?

• Even though we have been established for many years the business has great expansion plans for 2025/2026
• Collaborative and team playing culture with the autonomy to manage your work when on site
• Opportunity for continuous personal development
• Competitive salary
• Team payday lunch on us
• Your birthday off on us
• Snacks and refreshments stocked for team to help themselves
• Employee health package
• Company pension scheme
• Company van and/or business mileage reclaimed for own vehicle use
• 20 days holiday plus bank holidays and additional holidays with length of service

The above is simply a brief overview of the position and the business. For more information please apply or contact us to discuss further. We are a direct employer, no agencies please.