IT Support Field Engineer

Obsidian Networks Ltd; Bretton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established IT services company is seeking a Field Engineer to provide on-site support and installations throughout the Northwest and UK. You will work collaboratively in a team environment, managing projects from installations to upgrades. The role offers a competitive salary, opportunities for personal development, and various employee perks, including a company vehicle and health packages.

Benefits

Competitive Salary

Team pay day lunch

Birthday off

Snacks and refreshments

Employee health package

Company Pension scheme

20 days holiday plus bank holidays

Qualifications

• Previous experience within a similar role necessary.
• Experience installing hosted VoIP (3cx, Yeastar) required.
• Familiarity with Microsoft cloud services essential.

Responsibilities

• Liaising with clients for support, installations, and maintenance.
• Installation and maintenance of Cat 5/6 cabling.
• Responding to faults and servicing IT products.

Skills

Experience within an MSP environment

Installation of hosted VoIP including 3cx and Yeastar

Microsoft cloud-based services (365, SharePoint, OneDrive, Teams)

Networking/Routing/Firewall experience

Network design, implementation and troubleshooting

Full clean driving license

Job description

As an established and expanding IT Services company, we are looking for a Field Engineer to join our team. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) as well as travelling to client premises mainly throughout the Northwest region and on occasion throughout the UK. As a key person within the team infrastructure, no two days will be the same and you will have input to a wide variety of projects.

What will you be doing?

• Liaising with clients and providing on‑site support, installations, maintenance and upgrades
• Installation and maintenance/testing of Cat 5/6 cabling
• Hosted VOIP setup & installations including roll out of phone systems, handsets and door entry systems (3cx)
• CCTV Installations
• Installations of networking equipment
• Responding to faults and replacing equipment
• Servicing and upgrading of IT products and services
• Working hours Monday‑Friday 8.30am‑5pm
• Part of 24/7 on‑call rota
• Occasional requirement to attend our datacentres in Chester and Leeds
• Continuous learning, undertake training on bespoke software and hardware partnerships that the company has

Skills and experience we are looking for

• Previous experience within a similar role within an MSP environment and field work
• Experience installing hosted VoIP including 3cx, Yeastar
• Experience with Microsoft cloud‑based services, including 365, SharePoint, OneDrive and Teams and MS Office Suite
• Networking/Routing/Firewall experience
• Project experience of network design, implementation and troubleshooting
• Full clean driving license to be driving the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed

Why do you want to work for us?

• Even though we have been established for many years the business has great expansion plans for 2025/2026
• Collaborative and team playing culture with the autonomy to manage your work when on site
• Opportunity for continuous personal development
• Competitive Salary
• Team pay day lunch on us
• Your birthday off on us
• Snacks and refreshments stocked for team to help themselves
• Employee health package
• Company Pension scheme
• Company Van and/or business mileage reclaimed for own vehicle use
• 20 days holiday plus bank holidays and additional holidays with length of service

The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please.