IT Support Engineer — Resolve, Deploy & Improve Tech

DFDS UK & Ireland; Whitfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in the UK seeks an IT Support Engineer to provide first and second line support to users. Responsibilities include maintaining PC hardware and software, assisting clients via email and phone, and contributing to technical documentation. The ideal candidate will have over two years of IT support experience in a customer-oriented environment. This position offers various benefits including life assurance, a contributory pension scheme, and more.

Benefits

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Full employee assistance programme

Retail discounts

Cashback on health care

Access to wellbeing platform

Mental health first aid support

Qualifications

• Two or more years' experience within an IT support role.
• Experience working in a customer experience environment.
• Ability to produce documentation for support knowledge base.

Responsibilities

• Provide first and second line IT support to users.
• Assist in technical issue resolution via email and phone.
• Maintain and install PC hardware and software.

Skills

Customer support

Technical issue resolution

Documentation

Independent work

Job description

A leading logistics company in the UK seeks an IT Support Engineer to provide first and second line support to users. Responsibilities include maintaining PC hardware and software, assisting clients via email and phone, and contributing to technical documentation. The ideal candidate will have over two years of IT support experience in a customer-oriented environment. This position offers various benefits including life assurance, a contributory pension scheme, and more.