IT Support Engineer (MSP / Luxury Brands)

Ernest Gordon Recruitment Limited; Essex; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer in Loughton. The ideal candidate will support luxury brands, manage IT tickets, and ensure SLAs are met. This role offers extensive training, career progression, and the chance to work with industry experts. Salary ranges from £25,000 to £27,000 with additional benefits.

Benefits

Overtime

Progression

Company Benefits

Qualifications

• Experience as an IT Support Engineer or similar role.
• Ability to manage multiple IT support tickets.
• Willingness to learn and upskill under industry experts.

Responsibilities

• Trouble shoot issues for clients.
• Manage and resolve IT support tickets.
• Ensure service level agreements (SLAs) are met.

Skills

IT Support experience

Good communicator

Job description

Overview

IT Support Engineer (MSP / Luxury Brands) – Loughton

Salary: 25,000 - 27,000 + Overtime + Progression + Company Benefits

Are you an IT Support Engineer looking to join a fast-growing, award-winning support company that works with luxury brands?

Do you want to join a tight-knit company which offers comprehensive software training well above the fundamentals, a good team culture and have the opportunity to utilize their best in class training suite?

On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression.

In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day.

The ideal candidate has experience as an IT Support Engineer or similar that wants to progress their career and work daily with industry experts who will help springboard your career.

The job

• Trouble Shooting
• Managing multiple IT Support Tickets
• Ensuring SLAs are met
• Learn from industry experts to upskill yourself

The person

• IT Support experience
• Good communicator
• Commutable to Loughton

Reference: BBBH22213

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.

The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C\'s, Privacy Policy and Disclaimers which can be found at our website.