IT Support Engineer, Microsoft and Linux

Blacklist Ratings; Newbury; On-site; GBP 28,000 - 38,000; Full time

Job summary

A technology company in Newbury is seeking an IT Support Engineer to provide internal support for Microsoft and Linux systems. The role involves desktop support, user management, network administration, and cloud services management. The ideal candidate will have strong troubleshooting skills and experience with Windows and Linux environments. This position is office-based, requiring presence five days a week.

Qualifications

• Extensive knowledge of desktop support and IT systems.
• Linux installation and management of devices.
• Active Directory management.
• Windows 11 installation and support.
• Office Support.
• Google workplace administration.
• Atlassian administration.
• Good problem solving skills in an IT support environment.

Responsibilities

• Provide 1st and 2nd line support for Windows and Linux desktops.
• Manage user accounts and permissions.
• Monitor and maintain the corporate network.
• Support various cloud and SaaS subscriptions.
• Diagnose and resolve technical issues across devices.
• Keep documentation accurate and up-to-date.

Skills

Microsoft Windows support

Linux support

User management

Network administration

Cloud support

Troubleshooting

Documentation

Problem solving

Tools

Active Directory

Google Workspace

Atlassian

AWS

Azure

Job description

IT Support Engineer, Newbury, Berkshire. Office Based. Microsoft and Linux skills required.

Newbury based technology company are looking for an internal support engineer who will be required in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions).

Key Responsibilities Include

• Desktop Support - 1st and 2nd line Windows and Linux Desktop support.
• User management - involved in account creation, permissions, provisioning, etc
• Network Administration - monitor and maintain the corporate network.
• Cloud and SaaS Support - support various cloud and SaaS subscriptions and related services. Focus on Google workspace and AWS
• Troubleshooting - diagnose and resolve technical issues across a range of devices.
• Documentation - keep documentation accurate and up-to-date.

Experience Required

• Extensive knowledge of desktop support and IT systems.
• Linux installation and management of devices.
• Active Directory management
• Windows 11 installation and support.
• Office Support
• Google workplace administration.
• Atlassian administration
• Good problem solving skills in an IT support environment

The following would be an advantage - AWS, Azure/ Office 365, Google Cloud, firewalls and switches, DHCP/ DNS, virtualisation technologies.

This is a great chance to join a small internal IT support team and get involved in a variety of support tasks. If you have the core skills please send your CV for a full brief. Please note this role is office based in Newbury 5 days a week.