IT Support Engineer - Managed Services

Talent Finder; Letchworth; On-site; GBP 34,000 - 40,000; Full time

Job summary

A nationwide IT support organization is seeking an IT Support Engineer in Letchworth. The role involves providing first-level support for Microsoft 365, managing user accounts, and administering services like Exchange Online and Teams. Ideal candidates will have 2+ years of IT support experience, strong problem-solving skills, and a passion for technology. The position offers a competitive salary of up to £40,000 and various benefits including a private health scheme and ongoing professional development.

Benefits

Competitive salary

Private health scheme

Company smartphone

Company laptop

Incentive bonuses

Ongoing professional training

Qualifications

• 2+ years’ experience in IT support, focusing on Microsoft 365.
• Strong problem-solving, communication, and customer service skills.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Provide first-level support for Microsoft 365 issues and user devices.
• Administer services including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
• Manage user accounts and security.

Skills

IT support experience

Microsoft 365 knowledge

Problem-solving skills

Communication skills

Customer service skills

Tools

Microsoft 365 admin panels

PowerShell scripting

Azure Hosting

Active Directory

Microsoft Purview

Job description

IT Support Engineer – Managed Services | Letchworth, Hertfordshire | Full Time | Up to £40,000 per annum

Are you an experienced IT Support Engineer with a passion for Microsoft 365?

Do you enjoy solving technical challenges, supporting users, and keeping IT systems running smoothly?

If so, this is your chance to join a trusted nationwide IT support organisation with over 30 years of experience delivering managed services and engineering solutions for clients across the UK.

Our client, established in 1988, works in partnership with manufacturers, software houses, and system integrators. They offer their clients a structured “break‑fix” service along with engineering resources for installations and rollouts.

Are you the right person for the job?

• 2+ years’ experience in IT support, with a focus on Microsoft 365
• Knowledge of Microsoft 365 admin panels, PowerShell scripting, Entra ID, Azure Hosting, and Azure PIM
• Microsoft 365 certifications preferred but not essential
• Strong problem‑solving, communication, and customer service skills
• Hands‑on, proactive, and able to work independently and as part of a team

What will your role look like?

• Provide first‑level support for Microsoft 365 issues and user devices
• Administer services including Exchange Online, SharePoint, OneDrive, Teams, and Intune
• Manage user accounts, security, and Active Directory
• Work with Microsoft Purview for compliance and data governance
• Maintain operational hardware fleet and document procedures
• Conduct basic user training and monitor service health

What can you expect in return?

• Competitive salary up to £40,000 per annum, depending on experience
• Private health scheme
• Company smartphone and laptop
• Various incentive bonuses
• Ongoing professional training and development
• Work in a supportive, nationwide IT support organisation with a strong client base

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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