IT Support Engineer - MacOS

Honeycomb Jobs Limited; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a hands-on IT Support Engineer for a 6-12 month temporary role in Belfast City Centre. Your responsibilities will include providing technical support, setting up user accounts, and managing IT environments. Essential skills include experience with Active Directory and Office 365, along with strong troubleshooting capabilities. Offering a salary of £25-30,000 per annum. This position may evolve into a permanent role.

Qualifications

• Experience in IT support, including Active Directory and Office 365 is essential.
• Strong troubleshooting skills with a focus on excellent customer service.
• Familiarity with asset management systems.

Responsibilities

• Providing first to second line IT support, including resolving requests.
• Setting up new user accounts and configuring hardware.
• Assisting with change management requests and system upgrades.

Skills

IT Support

Desktop Support

Remote Support

Hardware Support

Service Deck

Onboarding

Tools

Active Directory

Office 365

MacOS

Job description

Overview

MCS Group is looking for an IT Support Engineer for a 6-12 month temporary post in Belfast City Centre! As IT Support Engineer, you will play a hands on role in the day to day support of software and systems for our client. This is an on-site position in the Belfast area, so is ideal for someone who wants to avoid the Belfast commute!

The Position

• Providing first to second line IT support, including resolving in person requests, tickets and also Email requests.
• Setting up new user accounts and configuring hardware (including Android devices and modern printer systems).
• Supporting internal projects such as asset management and cloud backups.
• Managing MacOS, Active Directory and Office 365 environments.
• Assisting with change management requests and system upgrades.

The Person

• This role is ideal for someone with strong technical expertise and a customer-focused approach, confident working across a range of IT support tasks.
• Experience in IT support, including Active Directory and Office 365 is essential.
• Knowledge of modern printer systems and cloud backups.
• Strong troubleshooting skills with a focus on excellent customer service.
• Strong technical foundation in a BYOD environment, mainly in MacOS.
• Familiarity with asset management systems.
• Salary: £25-30,000 per annum.
• Hours: 37.5-hour working week

There is potential for this role to transition into a permanent position in the future.

Please Note - This position is subject to a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining the position.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Corey Hillis, at MCS Group .

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

Not all agencies are the same… MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.

Skills

• IT Support
• Desktop Support
• Remote Support
• Hardware Support
• Service Deck
• Onboarding