IT Support Engineer - London

Keyence; City of Westminster; On-site; GBP 36,000; Full time

Job summary

A leading technology company in Westminster is seeking an IT Support Technician to manage IT equipment and provide first-line support. The ideal candidate will have a degree in IT or a related field and possess strong problem-solving skills. This role offers a starting salary of £33,000 plus allowances and benefits including a company pension and private healthcare.

Benefits

Quarterly Bonus

Advanced Company Pension

Private Healthcare

Subsidised Gym Membership

Full Expensed Travel and Accommodation

Qualifications

• Experience working in a corporate IT environment supporting end users.
• Ability to effectively analyse and communicate data.

Responsibilities

• Management and support of IT equipment and phones for all staff.
• Being the first point of contact for IT issues.
• IT infrastructure and security oversight.

Skills

Attention to detail and logical

Excellent verbal and written communication skills

Strong time management

Proactive

Problem-solving skills

1+ Years in a 2nd line support role

CompTIA A+ or similar

Education

Degree educated (IT/Business with IT/Computer Science)

Tools

Microsoft components

AzureAD

Intune

Windows 11

Office365

Job description

Responsibilities

• Management and support of IT equipment and phones for all staff
• Being the first point of contact and support for all IT issues that arise
• IT infrastructure and security across Keyence UK & Ireland's offices
• The ordering and inventory control including, but not limited to IT and phone equipment
• Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software)
• Support of problems with various Microsoft components
• Various IT projects including new system implementation
• Basic level network infrastructure support and management
• Management of AzureAD, Intune, Windows 11 and Office365. With 3rd line escalation when required.
• IT supplier related activities e.g., Procurement

Qualifications & Skills

• Attention to detail and logical
• Excellent verbal and written communication skills to interact with users and elevate issues effectively
• Interest in project work
• Flexible and resilient
• Strong time management and able to effectively prioritise tasks
• Proactive
• Strong analytical skills
• Problem‑solving skills, creativity
• Ability to work independently and as part of a team
• Willingness to learn
• Integrity: The role requires appropriate handling of confidential, sensitive information
• Degree educated (IT/Business with IT/Computer Science)
• Able to effectively analyse and communicate data
• Successful management of projects within previous role
• Experience working in a corporate IT environment supporting end users
• 1+ Years in a 2nd line support role or equivalent IT Support Experience
• CompTIA A+ or similar required
• Must hold a full driving licence

Company Overview

Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model! We have been listed on Forbes "The World's Most Innovative Companies" Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Salary & Benefits

• Starting Salary £33,000 + £2,700 Area Allowance (Total £35,700)
• Quarterly Bonus (Guaranteed £4k in year one)
• Advanced Company Pension
• Life Cover
• Private Healthcare (including subsidised Gym Membership)
• Full Expensed Travel and Accommodation