IT Support Engineer | London

GreatFind Recruitment; City Of London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is looking for an IT Support Engineer to provide high-quality 1st and 2nd line support in schools. Candidates should have a university degree in IT or equivalent experience, strong knowledge of Windows and networking fundamentals, and excellent customer service skills. This role offers a competitive salary and the opportunity to work in a friendly and collaborative environment.

Benefits

Opportunities for training and professional development

Friendly, collaborative school environment

Competitive salary based on experience

Qualifications

• Proven experience in a Microsoft‑based network environment and in an IT helpdesk role.
• Strong technical knowledge of Windows Server and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Manage helpdesk tickets in line with agreed SLAs.
• Support and maintain Windows 11 devices.

Skills

Windows Server knowledge

Windows 10/11 troubleshooting

Networking fundamentals (DNS, DHCP, IP)

Google Workspace experience

Customer service skills

Education

University degree or equivalent in IT

Microsoft Certified Professional (MCP)

Tools

Microsoft Active Directory

Google Classroom

Apple network systems

Capita SIMS.Net

Cisco Meraki

Sophos Antivirus

Job description

Job Title: IT Support Engineer

Employer: GreatFind Recruitment

Location: London, United Kingdom

Employment Type: Permanent

Reference Number: 07214d41-de0b-4522-b498-b7a05183488c

We’re looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands‑on role where you’ll deliver high‑quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites.

Working closely with the Multi‑Site Network Manager, you’ll be instrumental in keeping the school’s technology running smoothly – from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance.

Location (School sites): Ealing, West London

Long term Contract role – full‑time (35 hours per week)

Salary: equivalent to £25‑28k

Key Responsibilities

• Provide 1st and 2nd line IT support to staff and students, both remotely and in person.
• Manage helpdesk tickets in line with agreed SLAs.
• Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment.
• Administer Google Workspace and Google Classroom platforms.
• Maintain and update IT asset registers and system documentation.
• Install, configure, and repair computers, printers, AV equipment, and network components.
• Assist with the maintenance of Apple network systems.
• Support networking infrastructure, including switches, Wi‑Fi, antivirus, web filtering, and access control systems.
• Provide technical support at school events such as parents’ evenings and productions.
• Assist with project work, including cabling, installing LED screens, and upgrading equipment.

About You

• University degree, vocational training in IT, or equivalent professional experience.
• Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable.
• Proven experience in a Microsoft‑based network environment and in an IT helpdesk role.
• Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi‑Fi).
• Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage.
• Excellent troubleshooting and problem‑solving skills, with the ability to work independently or as part of a team.
• Strong time management, communication, and customer service skills.
• Understanding of Health & Safety requirements when working in IT environments.

Benefits

• Competitive salary based on experience.
• 35 hours per week, Monday to Friday.
• Opportunities for training and professional development.
• Friendly, collaborative school environment.

Safeguarding: This role requires an Enhanced DBS check and adherence to safeguarding policies. The school is committed to equal opportunities and welcomes applications from candidates of all backgrounds.

Apply today or get in touch for a confidential conversation about this opportunity.