IT Support Engineer - Legal Software

CV Screen; Birmingham; Remote; GBP 45,000; Full time

Job summary

A UK technology company is seeking an experienced IT Support Engineer to provide technical expertise in a fully remote position. The role involves troubleshooting client and internal issues, documenting processes, and collaborating with cross-functional teams. Ideal candidates will have 3-5 years of experience in technical support in a SaaS environment and possess strong communication skills. A competitive salary of £45,000 and excellent benefits are offered.

Benefits

Flexible working

Employee assistance programme

Learning and development allowance

Wellbeing support

Qualifications

• 3–5 years’ experience in technical troubleshooting, ideally within a SaaS or data-driven environment.
• Strong technical aptitude, including hands-on experience with platform behaviour and data delivery.
• Proven ability to communicate technical information clearly and empathetically.

Responsibilities

• Act as the first point of technical escalation for client and internal issues.
• Investigate and replicate problems to identify root causes.
• Maintain accurate documentation of troubleshooting processes.

Skills

Technical troubleshooting

Communication

Cross-functional collaboration

Tools

SaaS platforms

Active Directory

API integrations

Job description

IT Support Engineer – Legal Software

Fully Remote | £45,000 + Excellent Benefits

We are recruiting an exceptional IT Support Engineer for a well-established UK technology company operating in the professional services sector. This fully remote role offers a fantastic opportunity to work with a business that has been active for over a decade, employs more than 200 staff, and supports clients across law, consultancy, and government. You will be part of a forward-thinking team, providing technical expertise to ensure client issues are resolved efficiently, while enjoying a competitive salary of £45,000 and excellent benefits. This is a unique chance to make a tangible impact within a fast-growing and respected organisation.

Duties & Responsibilities

• Act as the first point of technical escalation, validating and troubleshooting client and internal issues.

• Investigate and replicate problems to identify whether the root cause relates to platform functionality, configuration, or content delivery.

• Communicate clearly with clients and internal teams, providing timely updates and actionable guidance.

• Maintain accurate documentation of troubleshooting processes and technical solutions for internal knowledge sharing.

• Collaborate with cross-functional teams to provide feedback, prevent recurring issues, and support technical implementations such as SSO, Active Directory, or API connections.

Experience Required

• 3–5 years’ experience in technical troubleshooting, ideally within a SaaS or data-driven environment.

• Strong technical aptitude, including hands-on experience with platform behaviour, data delivery, and basic integrations.

• Proven ability to communicate technical information clearly and empathetically to clients and colleagues.

Salary & Benefits

• £45,000 per annum.

• Comprehensive benefits package including flexible working, employee assistance programme, learning and development allowance, and wellbeing support.

Location

Fully remote role, with candidates ideally commutable from London, Reading, Oxford, Milton Keynes, Birmingham, and Bristol.

How to Apply

Candidates should apply by sending their CV in strict confidence to Kate Morgan at CV Screen.

Alternate Job Titles

• Technical Support Engineer

• Customer Success Engineer

• Implementation Analyst

• Technical Client Support Specialist