IT Support Engineer - Leeds - £28-35k - onsite

Exalto Consulting; Leeds; On-site; GBP 28,000 - 35,000; Full time

Job summary

A technology consulting firm in Leeds is seeking an experienced IT Support Engineer to provide 1st and 2nd line technical support. You will manage user setups across Active Directory, troubleshoot IT issues, and ensure efficient operations. The ideal candidate has strong knowledge of Windows operating systems and Microsoft 365, along with excellent communication skills. This is a full-time, onsite role with occasional travel to Sheffield and York.

Qualifications

• Previous experience in a 1st or 2nd line IT support role.
• Strong technical knowledge of Windows operating systems and Microsoft 365.
• Experience with Active Directory, Group Policy, and Exchange Online.

Responsibilities

• Provide 1st and 2nd line technical support for all IT incidents.
• Troubleshoot and resolve hardware, software, and networking issues.
• Manage user setups and account administration across systems.

Skills

Technical support

Windows operating systems knowledge

Microsoft 365 experience

Active Directory administration

Citrix environments exposure

Network troubleshooting

Excellent communication skills

Job description

IT Support Engineer Leeds

Salary: £28,000 – £35,000 per annum

Location: Leeds (onsite 5 days per week, with occasional travel to Sheffield and York)

Hours: 37.5 per week

We are seeking an experienced IT Support Engineer to provide onsite technical support within a professional services environment. The role involves supporting users across multiple offices, ensuring systems run efficiently and issues are resolved quickly and effectively.

Key Responsibilities

• Provide 1st and 2nd line technical support for all IT incidents and service requests
• Troubleshoot and resolve hardware, software, and networking issues
• Manage user setups and account administration across Active Directory, Microsoft 365, and Exchange Online
• Support and maintain Windows 10/11, Teams, SharePoint, and Citrix Virtual Apps & Desktops
• Assist with system upgrades, deployments, and IT projects
• Maintain accurate IT asset management and documentation
• Deliver a high level of customer service to users at all levels

Required Skills & Experience

• Previous experience in a 1st or 2nd line IT support role (professional services experience preferred)
• Strong technical knowledge of Windows operating systems and Microsoft 365
• Experience with Active Directory, Group Policy, and Exchange Online
• Exposure to Citrix environments and basic network troubleshooting
• Excellent communication skills with a professional and customer-focused approach
• Able to prioritise, multitask, and remain calm under pressure
• A proactive, organised individual who takes ownership of issues
• A full UK driving licence is desirable due to occasional travel

Additional Information

• Full-time, permanent position based in Leeds
• Onsite role (5 days per week)
• Occasional travel required to Sheffield and York offices
• Ideally available within a 1-month notice period